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Josh P.
Advisor, 7 years
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Updated January 19, 2026
Amazon Connect vs CloudAgent: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$45.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Caller ID
4.75
Call Center Management
4.74
Automated Responses
4.64
See All
See All
Integrations
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See All
Pros / Cons
- We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.
- It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.
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- The UI is kind of clunky but it works so thats ok
Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Value for Money
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Functionality
4.4/ 5
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
Recommendations
Recommendations
1 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
