Amazon Connect vs Vonage Contact Center: Which is best for you?

We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.

It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.

Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling.

It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen.