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Amazon Connect vs Five9: Which is best for you?
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Features
- We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.
- It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.
- Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths.
- There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.
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