Amazon Connect vs HoduCC: Which is best for you?

We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.

It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.

My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks.

For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging.