Aspect Unified IP 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Aspect Unified IP

4.3

(69)

Pricing

Pricing available upon request

About Aspect Unified IP

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.

Aspect Unified IP Screenshots

Aspect Unified IP Pricing and Plans

Starting price: $90.00

Free Trial

Free Version

Basic

$90.00

per feature

No plan information available

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Aspect Unified IP Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Aspect Unified IP
Alerts/Escalation
Automatic Call Distribution
Call Center Management
Call Scheduling
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
FCC Compliance
FTC Compliance
List Management
Multi-Channel Communication
Performance Management
Predictive Dialer

Aspect Unified IP User Reviews

Overall Rating

4.3

Ratings Breakdown

45%

48%

Secondary Ratings

Ease of Use

4.2

Value for money

4.1

Customer support

4.1

Functionality

4.1

Tim M.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Aspect in Review

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Previously 4

Functionality

Previously 4

Pros:

solid product--up 99.9999 % of the time. Easy to use.

Cons:

Need 2019 update. Customer support has fallen off lately.

Michael A.

Used daily for more than 2 years

Review source

Reviewed September 2017

Aspect UIP dialers are designed well and with time & due diligence are solid performers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy.

Cons:

There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive.

Vendor Response

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again! -The Aspect Team

Replied September 2017

David D.

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2018

DTNA Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is not much positive to say about the software.

Cons:

There are inconsistencies with reporting, IVR, and UI is not friendly.

Vendor Response

David, thank you for taking time to review Aspect Unified IP. We are sorry to hear that you are not satisfied with the solution. From what I understand, you are now using our newer cloud solution. You account manager will be in touch shortly (if he hasn't already) to follow up on your feedback. Thank you again and if there is anything else we can do to help, please let your account manager know. We strive to continually improve how we serve customers. Thanks, Shelley Hofman, Marketing Operations, Aspect Software

Replied December 2018

Richard S.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Unified IP Solution

Great experience. Is up 100%

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reliability. Tons of features. Has api's to use for various functions.

Cons:

No cons. If I had to select something you need various training to use the system. But the training group in Brentwood are great.

Rajesh Y.

Verified reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

My 23 years of experience with this product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is a truly unified one with amazing capabilities that are unmatchable

Cons:

The product pricing off late is on the higher side and becomes difficult when compared to industry peers

Robert S.

Banking

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2017

When the product is working it works well. When there are issues they persist until an update.

The ability to blend Inbound/Outbound calls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use and become familiar with. The support seems to be good for this product. Updates seem to come fairly frequently.

Cons:

When there are issues, the issues seem to show up very frequently until a hotfix is put in place. The pacing options aren't easy to adjust for predictive and when discussing with Aspect folks there never seems to be a clear answer to the questions. When blending Inbound/Outbound it's difficult to put preference on Outbound to drive down service level when we would like to.

Vendor Response

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams so that we can serve you better. Your account team should be reaching out soon. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Replied June 2017

kailash k.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Unified IP Solution

great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

predictive dialing, managibility and great end user experiance

Cons:

telephony gateway and the cost required for it

Paul F.

Outsourcing/ Offshoring

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

On premise UIP has been our staple for call delivery for many years with reliable performance.

Helps consistently manage our daily call delivery needs as well as other channels like email. Gives us all the reporting we need to manage changes as needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Call center IT staff is familiar with product and can make changes or apply updates easily and quickly. Integrates with our WFA platform, also from Aspect.

Cons:

On premise version we own today is very outdated - frequent changes to software with short lifecycles. Upgrading over past 18 months to Hosted UIP but hearing that Aspect may already have better platform available.

Vendor Response

Thank you for taking the time to review Aspect Unified IP. The team here at Aspect is thrilled to hear such good feedback from Group O, and we¿re so happy that the product consistently helps you manage your call delivery needs! We value having you as a customer and look forward to a lasting partnership. -The Aspect Team

Replied June 2017

Becky G.

Consumer Goods

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

overall very good. has improved our ability to service our customers

We experienced an increase in service levels and a customer satisfaction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.

Cons:

the customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service

Vendor Response

Thank you for taking the time to review Aspect Unified IP. We are so happy that you like the routing and skilling capabilities, and are sorry that you are not satisfied with the chat experience. We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Replied June 2017

Moses R.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Aspect Unified IP Review