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Josh P.
Advisor, 7 years
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Updated January 13, 2026
Avaya UCaaS vs Genesys Cloud CX: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$75.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Voice Mail
4.89
Chat/Messaging
4.82
Call Center Management
4.65
See All
Queue Management
4.89
Quality Management
4.88
Computer Telephony Integration
4.74
See All
Integrations
See All
See All
Pros / Cons
- Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization.
- Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly.
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- Its cloud-based setup allows for quick deployment and flexibility, which is ideal for businesses of all sizes, especially those with remote teams.
- Occasional system bugs or downtimes have been reported, which can disrupt operations, and support response times for non-critical issues can sometimes be slower than expected.
Read more
Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Value for Money
Highest performing feature
in the comparison
4.2/ 5in the comparison
4.1/ 5
Customer Support
Highest performing feature
in the comparison
4.2/ 5in the comparison
4/ 5
Functionality
Highest performing feature
in the comparison
4.4/ 5in the comparison
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
