Bandwidth 2026: Benefits, Features & Pricing

I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that.

Very satisfied with their service and responsiveness to any technical issue that arrises.

Years ago they were great to work with, easy access to support by phone or email, helpful account reps that stayed on top of things and stayed in touch, competitive pricing, and innovative features. They have changes in the last 3 years and more so in the last year. Account reps are useless and elusive, some departments you simply can't work with directly or call, support is strictly by premade ticket with tons of required drop down options that often can't be crafted to have any relevance to your inquiry, and slow response on any inquiry. Apparently you can pay more now for the ability to call support, no grandfathering in for clients that have been with them a decade plus, and wasn't made aware of this by anyone other than the painful experience of many failed attempts of reaching support. The path they haphazardly forged providing 10DLC functionality and set moving target dates on blocking traffic was a nightmare, they didn't have it together on this, left hand didn't know what the right hand was doing and forget about the customer being in the know. It's a shame, they had a good thing going customer service wise.

Bandwidth offers us a very efficient service with competitive rates, which is very important in a multi-office company like ours. It helps to maintain stable and prolonged conversations without interference and outages.

Worry free call routing.

On a daily basis Bandwidth makes my job easier, in comparing with other options Bandwidth gets my vote every time.