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DialedIn CCaaS vs LiveVox: Which is best for you?
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Features
- Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform.
- While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book.
- We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well.
- Customer service is over seas and very difficult to deal with.
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Recommendations
