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Josh P.
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DialedIn CCaaS vs MaxContact: Which is best for you?
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Features
- Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform.
- While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book.
- They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler.
- Clunky and difficult to use more complex features... Seems like there is always an "if". If you do this, you have to do X somewhere else for it to work properly, without any prompts to do this.
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Recommendations
