Chorus 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Chorus

4.5

(67)

Pricing

Starting at $100.00 per month

About Chorus

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%.

Chorus Screenshots

Chorus Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

per month

No plan information available

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Chorus Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Chorus
Activity Tracking
Archiving & Retention
Auto-Dialer
Call Recording
Call Reporting
Call Tracking
Categorization/Grouping
Collaboration Tools
Commenting/Notes
Conversation Intelligence
CRM
Dashboard
Email Management
Feedback Management
Forecasting
Learning Paths/Tracks
Meeting Management
Onboarding
On-Demand Recording
Opportunity Management
Performance Management
Performance Metrics
Sales Reports
Scheduled Recording
Search/Filter
Training Management

Chorus Integrations

Webex Suite

Google Workspace

GoTo Meeting

ClearSlide

Outreach

Five9

See all 10 integrations

Chorus User Reviews

Overall Rating

4.5

Ratings Breakdown

63%

31%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.4

Colby S.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used weekly for less than 2 years

Reviewed September 2018

Chorus helps me improve my skills everyday.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.

Cons:

Doesn't integrate with Google Hangouts very well.

Verified

Reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Used to be very good…

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product was solid and it was a great company, until recently…

Cons:

Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing.

Elena G.

Verified reviewer

Sports

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Chorus

Ratings Breakdown

Ease of use

Functionality

Pros:

Ability to recall information from a call or demo with clients from a week to however far back is a benefit to all users.

Cons:

Very "big brother" feeling with the ability for management to join calls... lots of incorrect habits created by managers without the proper "heads up" given to the rep. Limit the amount of feedback that is notified to the rep - review as many calls but limit the amount of emails/notifications sent about the review, unless stated by the reviewer.

Verified

Reviewer

Internet

51-200 employees

Used daily for less than 12 months

Reviewed September 2018

Great for recording calls and sharing moments

Our Sales Team uses it a lot for coaching and mentoring. Customer Success (my team) mostly uses it for sharing feedback themes with our Product Team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack.

Cons:

The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc.

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Incredibly useful tool for learning as an early sales professional

the features were great, the interface and insights aren't as good as gong

Ratings Breakdown

Ease of use

Functionality

Pros:

I loved Chorus because I was able to review deals that I wasn't involved with as a learning opportunity

Cons:

The mobile app wasn't great; the interface was hard to navigate

Verified

Reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Reviewed September 2018

Use Chorus if you want to improve

Training and improvement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well.

Cons:

I wish it transcribed the conversation a bit better.

Verified

Reviewer

Accounting

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed March 2022

Great call insights!

Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the search functionality along with the call coaching tips!

Cons:

I don't like that there are a few default features that I have to change each time.

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for less than 12 months

Reviewed September 2018

When my days are packed with sales meetings, Chorus is my backup memory

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I don't have to stress about information I forgot to write down on sales calls. Especially when I'm preparing for a follow up meeting, it's extremely helpful to go back to a Chorus recording and search for parts of the conversation that will help inform how to approach the next interaction.

Cons:

The user interface could be friendlier. It's not always easy to search and filter for other people's meetings

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Reviewed August 2018

Chorus is a game changer!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chorus records our AEs discovery calls and demos throughout the sales cycle and provides analytics around them. We use Chorus for continual coaching, training, onboarding new employees, etc. Their support/team is wonderful to work with.

Cons:

Chorus is a fairly new product and they're constantly improving the product. With that, there are some features like advanced analytics that I'd love to see.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

Great tool for hearing your calls