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Exotel vs Genesys Cloud CX: Which is best for you?
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Features
- We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience.
- The user interface feels a bit outdated, and it can take some time to figure out how to access certain features.
- Its cloud-based setup allows for quick deployment and flexibility, which is ideal for businesses of all sizes, especially those with remote teams.
- Occasional system bugs or downtimes have been reported, which can disrupt operations, and support response times for non-critical issues can sometimes be slower than expected.
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Recommendations
