Five9 vs Convoso: Which is best for you?

Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths.

There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.

I liked the powerful dialer, real-time reporting, and how it boosted agent productivity and contact rates.

There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day.