Five9 vs yellow.ai: Which is best for you?

Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths.

There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.

Adding to this, they have an excellent support team to help you out in all possible scenarios.

The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away.