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Five9 vs yellow.ai

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Updated March 13, 2026

Five9 vs yellow.ai: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$119.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Call Tracking
5.0
Surveys & Feedback
4.89
Recording
4.79
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Transcripts/Chat History
4.78
Proactive Chat
4.71
Transfers/Routing
4.67
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Integrations
Oracle Service
Oracle Service
Salesforce Service Cloud
Salesforce Service Cloud
Velocify
Velocify
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Microsoft Azure
Microsoft Azure
Slack
Slack
Zendesk Suite
Zendesk Suite
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Pros / Cons
  • What i liked the most about Five9 is that as a busy business owner i can have peace of mind knowing that they will help with the front end of my work such as calls emails ect. and let me handle the work
  • There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.
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  • May be if it would be easy to use for Small businesses it would be great.
  • The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away.
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Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.4/ 5
Value for Money
4/ 5
Highest performing feature
in the comparison
4.3/ 5
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.4/ 5
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
4 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad