Genesys Cloud CX vs Google Voice: Which is best for you?

Its cloud-based setup allows for quick deployment and flexibility, which is ideal for businesses of all sizes, especially those with remote teams.

Occasional system bugs or downtimes have been reported, which can disrupt operations, and support response times for non-critical issues can sometimes be slower than expected.

What I like most about Google voice is that you get all the features of a regular phone number for free with Google voice's virtual phone number, mostly the ability to receive verification codes

It screens calls and doesn't always let calls through, and the sound quality isn't always the best on both my end and theirs.