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Josh P.
Advisor, 7 years
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Updated January 15, 2026
Genesys Cloud CX vs RingCX: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$75.00
per month
$65.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Queue Management
4.89
Quality Management
4.88
Computer Telephony Integration
4.74
See All
Activity Tracking
5.0
Mobile Access
4.80
Call Tracking
4.63
See All
Integrations
See All
See All
Pros / Cons
- Its cloud-based setup allows for quick deployment and flexibility, which is ideal for businesses of all sizes, especially those with remote teams.
- Occasional system bugs or downtimes have been reported, which can disrupt operations, and support response times for non-critical issues can sometimes be slower than expected.
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- I like that there is both an app and the ability to make calls from any place.
- In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly
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Ease-of-Use
Highest performing feature
in the comparison
4.4/ 5in the comparison
4.3/ 5
Value for Money
Highest performing feature
in the comparison
4.1/ 5in the comparison
4/ 5
Customer Support
4/ 5
Highest performing feature
in the comparison
4.2/ 5in the comparison
Functionality
4.2/ 5
Highest performing feature
in the comparison
4.3/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2023
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
