HoduCC 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HoduCC

4.6

(90)

Pricing

Starting at $10.00 per month

About HoduCC

Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing rules, and IVR menus to creating personalized reports and dashboards, our software provides the flexibility to align with your business processes seamlessly.
With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational efficiency.

HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.

Introducing our advanced HoduCC contact center software, a comprehensive solution designed to streamline end-to-end communication for businesses. One of the key strengths of our software lies in its effective use of data throughout the customer journey. With improved agent productivity and reduced handling times, businesses can deliver exceptional customer service and drive operational effic...

HoduCC Screenshots

HoduCC Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Basic

$10.00

per user, per month

No plan information available

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HoduCC Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of HoduCC
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Call Whispering
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Computer Telephony Integration
Contact Database
Customer Database
Customer History
Customizable Fields
Customizable Reports
Data Import/Export
Email Management
Event Triggered Actions
File Transfer
For Sales Teams/Organizations
Inbound Call Center
Integrations Management
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
Scheduled Recording
Social Media Integration
Surveys & Feedback
Text to Speech
Third-Party Integrations
Voice Mail
Voice Recognition

HoduCC Integrations

Twilio

Zoho CRM

Freshdesk

Salesforce Platform

Zendesk Suite

Bird

HoduCC User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

33%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.5

Functionality

4.5

Andy D.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

HoduCC Omnichannel Contact Center Platform

Fantastic Omnichannel Contact Center platform with AI, functionality for modern contact centers and continuous feature enhancements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 4

Functionality

Pros:

HoduCC is very scalable, modern UI, with strong Omni channel capabilities. The software is constantly improving and adding valuable features and functionality. Sales The sales and support teams as well as Executives are very responsive and helpful

Cons:

The predictive dialer currently does not have North American SIT tone detection which would be a good enhancement.

Reasons for switching to HoduCC

Robust API, more modern features and user interface for agents and admins

Mandip S.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Best and Stable Omnichannel Solution

We are happy with Hoducc as it provided all the features we wanted that time when we moved to Hoducc. Reporting, monitoring, recording, configuration, and stability of solution. Now requested to add more features in the solution and their R & D is working on that hope we add that soon in our solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Available functions and features work very well, you did not need support help for months. Before Hodu cc we used a product in which was issue with reports and function were not working properly which impacted our business a lot.

Cons:

We have incoming traffic mostly and for that few features need a popup for incoming calls and the call will be picked with a keyboard shortcut and Hoducc team promised that he would provide it in the upcoming versions.

Reasons for choosing HoduCC

Knowlarity team is not approachable and even not respond timely.

Reasons for switching to HoduCC

Stability of solution. The reporting part is not good, recordings are sometimes missed and features are not good. All over its, not a robust product.

Mike T.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

HoduCC flexible CX solution

Utilizing HoduCC to serve Contact Center experience for different customers, with different kind's of integration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inovation, HoduCC is a product which look for inovation bringing to a callcenter the best necessary solution.

Cons:

There is no negative points, as Hodusoft have full control of the application everything can be achieved with some development

Kevin E.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Feedback from the Callcenter floor

Have good feed back from head of contact center and users

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Reporting is good - call time and audio - access to backend data is good and - clear voice communication

Cons:

Still using No much down time so no comments

Reasons for switching to HoduCC

For better Agent checks Reporting and spot checks Backend support

Lyndah R.

Verified reviewer

Civic & Social Organization

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed March 2024

F4E Hodu Review

So far so good! It has provided us with a good platform to manage customer feedback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A very good product..easy to use and easy to customize

Cons:

Nothing at the moment. All is good and working

Reasons for choosing HoduCC

Affordable product Ease of use No annual licenses

SHARMAARKE C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2024

Technical Manager

hoducc platform is good for call management and related features, except issue of integration of third party is more complicated and not allowed end users to manage the integrations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Recurring Support and Hi price per agents when require to increase.

Cons:

Good Performance Easy to use. Error free.

Reasons for choosing HoduCC

It's built in free switch which is better than other call management.

Tom N.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

My Opinion

At the start, not so good, but there has been progressive improvement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Least time taken to implement the solution

Cons:

Customer service from the local vendor in terms of support

Reasons for choosing HoduCC

It was cheaper compared to the many option we were looking into

Ibironke B.

Verified reviewer

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Overview of HoduCC performance

To a large extent the performance of the application is good but if the reporting can be worked on it would be better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its web base and easy to adapt by new agents.

Cons:

The reporting is not well detailed which doesn't make reporting easy.

Reasons for switching to HoduCC

The application was slow which is hindering the success of its essence.

Abdul K.

Verified reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

My HODU Experience

An absolute delight as it helps us meet the needs of nearly all our customers regardless of line of business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Scalability and ease of customisation of the product. Made for nearly every sector, every customer!

Cons:

Costing. If it could be more flexible - especially on maintenance fees

Jalpa S.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

HoduCC is a great product

My experience with HoduCC has been mostly positive. It’s a feature-rich and scalable call center solution and the IVR, call recording, and analytics features are especially useful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the omni channel aspect the most and call there support.

Cons:

HoduCC has great features, but it took some time to get everything running smoothly. However, once set up, it works well.

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