Intradiem 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Intradiem

4.4

(16)

Pricing

Pricing available upon request

About Intradiem

Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and direct–each rep's activity to maximize productivity and engagement–every minute of every shift.

Intradiem helps with schedule adherence by communicating end-of-shift and break notifications directly to employees. Other features include automated call and live chat volume notifications, employee coaching reminders, and AUX status alerts regarding agents with low call productivity. Intradiem can help managers identify opportunities for performance improvement by reporting agent call patterns.

Intradiem Screenshots

Intradiem Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Intradiem Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Intradiem
Activity Dashboard
Activity/News Feed
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Attended Automation
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
Business Process Automation
Calendar Management
Call Center Management
Call List Management
Call Reporting
Call Tracking
Call Transfer
Chatbot
Chat/Messaging
Clock In/Out
Collaboration Tools
Compliance Management
Compliance Tracking
Computer Telephony Integration
Customer Experience Management
Customizable Reports
Data Import/Export
Email Management
Employee Activity Monitoring
Employee Directory
Employee Management
Employee Onboarding
Employee Scheduling
Idle Time Monitoring
Inbound Call Center
Integration into Third Party Applications
Interaction Tracking
Knowledge Management
Live Chat
Monitoring
Multi-Channel Communication
Performance Management
Performance Metrics
Productivity Analysis
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recruitment Management
Reminders
Reporting & Statistics
Rules-Based Workflow
Scheduling
Shift Swapping
Skills Tracking
Task Management
Third-Party Integrations
Time Off Management
Time Off Requests
Time Tracking
Unattended Automation
Vacation/Leave Tracking
Variable Workforce
Workflow Management
Workforce Management

Intradiem Integrations

Verint Workforce Management

Avaya UCaaS

Intradiem User Reviews

Overall Rating

4.4

Ratings Breakdown

56%

25%

19%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.4

Functionality

4.0

MAIRA M.

Verified reviewer

Automotive

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed April 2021

Great Workforce Management Software

A highly recommended tool for employee and knowledge management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has proved to be very helpful for identifying and time scheduling for associate development and sharing useful data and information. The rule engine plays a vital role to help create intricate way to deliver training. The favorite feature gives you the ability for the team to focus on the items with high priority.

Cons:

From the engineering and management point of view, I do not find any negative aspect of this management tool.

Verified

Reviewer

Banking

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Powerful workforce management tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intradiem's use of "If/Then" methodology paired with a multitude of integrations from which to pull data makes it a flexible platform. Further, aside from standard statement creation, they went further to add "Advanced Conditions" where you can further customize and tailor your rules to meet a variety of business needs. The Agent interface is simple to use, and the Manager Console is robust and contains a wealth of information for real-time management and historical trending. Also, there is a very helpful "WebHelp" learning section that outlines specific details about much of the interface.

Cons:

The occasional need to re-package and re-deploy is a pain-point in larger environments where users leverage a variety of machine configurations and login platforms. Fortunately, Intradiem is making strides in moving further away from this necessity and most upgrades/enhancements are already occurring without this requirement. There are also opportunities in the rules engine design to add more flexibility to triggers, conditions, and actions to reduce the number of rules and filters needed for certain use-cases.

Verified

Reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Reviewed August 2019

Intradiem Product Evaluation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product is very effective in the delivery of training and surveys. We've been able to continue to have a positive ROI for several years. The ability to deliver training an optimal times has allowed our company to to more effectively manage our intra-day trends

Cons:

New product functionality does not seem to always function as designed. Great ideas with awesome potential to product additional savings, but it seems the functionality is put to marker without proper quality control or effective user testing

Gene C.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Reviewed August 2019

Positive ROI, low TCO and short payback!

We implanted the very first cloud to cloud integration between Intradiem and NICE WFM and the collaboration between the two companies and my team was nothing less than great! My account exec, [SENSITIVE CONTENT HIDDEN] was always right there any time I had a question or concern.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to turn agent idle time into productive off-phone activities such as training or coaching. The reduction in labor hours of the WFM team in scheduling off-phone activities. Productivity metrics went through the roof once we turned the application on in the contact centers.

Cons:

There’s nothing to not like and from an engineering, s/w development and architecture perspective there is nothing in the con list that I have to add.

Reasons for choosing Intradiem

There were two others I choose not to mention in all fairness but choosing a new vendor and not putting too many eggs in one basket was a very strong reason in selecting Interactions. The project was a huge business success story in reducing costs and increasing productivity and empowering agents to modify schedules.

Doug K.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed August 2019

Powerfully customizable training delivery tool

As a 24/7/365 Call Center, we needed to provide training to 2000+ employees while not creating high wait times for members calling us for their needs. This tool is able to find the slack time that develops everyday and allows it to be utilized for real purposes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The rules engine that is a part of Intradiem allows you to create some of the most intricate way to deliver training or other tasks to your staff. This tool does exactly what they say it does.

Cons:

For new users might take a little bit of time to dial in your rules for the perfect and seamless operation it can provide. Requires Administrators that understand not only the Intradiem system but how your business works.

Verified

Reviewer

Insurance

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Great Product & Team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the Intradiem software because it creates an automated opportunity for our call center employees to get caught up on training and communications when call volume allows it. It also gives our teams the ability to focus on other high priority items as the need to manually schedule training and meetings has been placed into the software.

Cons:

Nothing that jumps out at me currently. The team is always looking for ways to improve upon pain point items.

Elmer U.

Verified reviewer

E-Learning

501-1000 employees

Used daily for more than 2 years

Reviewed August 2019

Efficiently use your downtime with Intradiem

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool is very easy to use and the company has very good customer and technical support.

Cons:

No mobile learning capability. In this day and age, this should be standard for an LMS.

Reasons for choosing Intradiem

Integration of the LMS with the phone system is the number one reason for acquiring Intradiem. This feature makes efficient use of downtime and effectively deliver content to employees.

John E.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2019

Great when it works!

Overall when it works its great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Be able to automate training sessions to agents able to export reports able to do customizations Support is always willing to help

Cons:

No way to monitor which agent it offers depending on the rule configured Reports are not real time - you can only see yesterdays reports too many menus to go through Slow (web based) No desktop for Admin version

Nathan B.

Verified reviewer

Insurance

1001-5000 employees

Used daily for less than 12 months

Reviewed August 2019

Intradiem Experience

Intradiem has helped solve for the scheduling of off line activity in real time instead of having a training scheduled and then possibly cancelled due to call volume. The trainings are sent out when call volume allows. The tool has also helped agents stay in compliance by optimizing their breaks and lunches in real time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to learn and easy to use for our company. I love that this tool is able to keep our agents on task and to allow them to stay in compliance. Intradiem has helped our scheduling department immensely.

Cons:

Intradiem does have the occasional glitch where it does not always update an agent's schedule as it should. There are also times where the training an agent receives is slow or freezes.

Brooke O.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Reviewed August 2019

Great tool for identifying and scheduling time for associate development and information sharing

Anthem has a great relationship with our success manager. He is knows our business and is always available to help us ensure we're seeing success with the tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ability to identify pockets of availability to leverage for productivity

Cons:

can be difficult to maintain with large and complex organization structures

Reasons for choosing Intradiem

It was the only option presented

Showing 1 - 10 of 16 Reviews