QueueMetrics 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

QueueMetrics

4.7

(27)

Pricing

Starting at CHF8.00 per month

About QueueMetrics

QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers call and agent reporting, call performance monitoring and analytics.

QueueMetrics allows users to create customizable reports on call center activities with a focus on contact center reporting. Managers can measure agent activities, business targets and conversion rates in a unified dashboard view.

QueueMetrics features agent reporting that allows team managers to view agent status and activities in real time. This functionality can also be used to listen to live calls and watch agent screens through a virtual network computing (VNC) client.

The software is compatible with most versions of Asterisk. Support is provided via the phone, email, live chat and support forums. Monthly subscriptions and per-license pricing options are available.

QueueMetrics Screenshots

QueueMetrics Pricing and Plans

Starting price: CHF8.00 per month

Free Trial

Free Version

Basic

CHF8.00

per user, per month

No plan information available

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QueueMetrics Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of QueueMetrics
Activity Tracking
Alerts/Escalation
API
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call Reporting
Call Tagging
Call Tracking
Call Transfer
Call Whispering
Computer Telephony Integration
Inbound Call Center
Manual Dialer
Monitoring
Outbound Call Center
Performance Management
Surveys & Feedback
Third-Party Integrations

QueueMetrics User Reviews

Overall Rating

4.7

Ratings Breakdown

81%

11%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Pin B.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for more than 2 years

Reviewed February 2020

Great for intraday & day of the week analysis; Simple and very easy to use

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction & analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing & listening to call logs has never been this easy.

Cons:

Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.

ABSALON TEIXEIRA DO J.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2020

in queue management and attendants I don't know better tool

Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cons:

In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python.

Reasons for choosing QueueMetrics

Jeremy P.

Used unspecified for unspecified

Review source

Reviewed April 2017

Feedback on QueueMetrics + Wombat (dialer)

As opposed to other reviews on this website, I'm disapointed by the software: 1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust 2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues 2- No prioritization of inbound versus outbound. Very bad for businesss! 3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo!! I dont care about their logo.!!! Agents in my call centers are using a lot of other applications and screen space is scarce 4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Thank you for taking the time to review our products. Loway's policies let customers test-drive the software for 1 and in some cases 2 entire free months; this is because we strongly believe that only by seeing it in use you can understand its benefits and see if it's a good fit for you. Our software is used in many thousands of installations worldwide, and local laws may vary a lot from one country to another, it's up to you to assess local compliance. Our software is built to be extensively customizable in user interface and functionality; refer to documentation on how to do it or attend one of our free webinars for features and usability presentation. Our e-mail support is completely free; we will guide you through the entire installation and issues resolution process, both during the trial phase and - of course - in production. Contact the e-mail support for more information. Free download the newest version of QueueMetrics and send us your feedback. Loway Team

Replied June 2017

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Queuemetrics relibable software for callcenter solutions.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example.

Cons:

I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you.

Alvar F.

Verified reviewer

Telecommunications

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed January 2024

Convenient Callcenter software solution

we are very happy to work with Queuemetrics, they have an efficient support and everything works well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do.

Cons:

you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things.

Numan K.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Reviewed January 2020

Queuemetrics 19.x is rocking.

5/5 stars

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure. I like the realtime & wallboard features that help call center manager to monitor the on going activities in call center.

Cons:

The installation is straight forward and high performance while executing ton of data.

Reasons for choosing QueueMetrics

due to lower cost and features rich reporting.

Verified

Reviewer

Outsourcing/ Offshoring

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Q metrics.

Overall experience was good, retrieving information from it was very simple and it helped us to have accurate data and on time. Sometimes when you are loading too much info it takes a while but every function is explained simply. When doing QA dowloading the call was easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helped a lot in the data that we retrieved from it since it was very easy to use and also very accurate.

Cons:

It takes a while to see live results and the software can be a little heavy when having too much info in it. Do not retain old data which sometimes can be frustrating.