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RingCX vs Zoho Desk: Which is best for you?
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Features
- The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades
- I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives.
- Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money
- I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings.
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Recommendations
