uContact 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

uContact

4.5

(81)

Pricing

Starting at $59.99 per month

About uContact

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%.

Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs.

This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions.

Jump to uContact and reinvent yourself.

uContact Screenshots

uContact Pricing and Plans

Starting price: $59.99 per month

Free Trial

Free Version

Basic

$59.99

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

uContact Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of uContact
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tracking
Call Transfer
Call Whispering
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer Database
Customizable Reports
Email Management
FCC Compliance
FTC Compliance
Inbound Call Center
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Online Voice Transmission
Outbound Call Center
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Social Media Integration
Survey/Poll Management
Text to Speech
Video Conferencing
Voice Customization
Voice Mail
VoIP Connection
Workflow Management

uContact Integrations

Freshsales

monday.com

Pipedrive

HubSpot CRM

Zendesk Suite

Microsoft Teams

See all 10 integrations

uContact User Reviews

Overall Rating

4.5

Ratings Breakdown

60%

31%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.7

Functionality

4.5

Juan Carlos M.

Verified reviewer

Entertainment

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed April 2018

Amazingly complete product, great Price, and the best service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

Cons:

Vendor Response

Juan Carlos, thank you very much for your comments about uContact!

Replied July 2020

Teresa B.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

No regrets

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The call forwarding to my other location is a great benefit. I am impressed with the quick response to any technical issues I have had. Managing our voicemail system has been a great asset and saves us time.

Cons:

I have no complaints to any of my services as everything I have signed up for and expected has been on point with no problems.

Reasons for switching to uContact

Price was way too high and call quality was aweful and you could never get a hold of any customer service.

oscar p.

Verified reviewer

Banking

51-200 employees

Used daily for less than 12 months

Reviewed June 2023

Effective

the problem is that it freezes when being used a lot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Information is straight forward when using it .

Cons:

it freezes when you are using it a lot throughout the day.

Erivaldo G.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Reviewed September 2025

Amazing software solution

A very good one, the possibilite to increase and become the best tool available for our needs if they listening to us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support when necessary as fast as possible, and solution customization opportunity to improve the configs if possible.

Cons:

Not having the option to have the Facebook post option on new version and not be able to use the mobile app to receive campaign calls or make it.

Reasons for choosing uContact

Partnership opportunity and payment options support

Reasons for switching to uContact

We need a solution that was possible to use all Channels

Ricardo Z.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Reviewed September 2025

Vice President

satisfactory. From start to finish, from install and the employees responsible for service were terrific and answered all my 'dumb' questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

call management was optimal, being in retail helped us capture our calls and minimize lost time on transfers which causes poor customer experience with our company

Cons:

have not found that issue at this time. the service is extremely easy to navigate and change as needed to fit our business goals.

Reasons for switching to uContact

POOR CUSTOMER SERVICE. their service periodically did not work and was hard to reconnect on our busiest days of business.

Diana F.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Reviewed September 2025

Good server

We really enjoy it because the server is very nice and simple to use. Even our partners, including older people, don’t have any issues with it. The only downside is with the calls; sometimes after a period of time, we have to wait before making more calls, but after that, there’s no problem. Overall, we’re really happy with it. Also, the team is great; whenever I have a doubt or question, they are always there to help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a very reliable tool. Its system makes call management smooth and well-organized, improving our team's efficiency and ensuring fast service. In addition, its integration with security protocols provides peace of mind when handling sensitive information

Cons:

Well, sometimes it gets bugs and issues because we often call the US, so it experiences periods of time when we cannot make more calls.

Reasons for choosing uContact

We chose this option because it was more suited to our needs

David K.

Verified reviewer

Telecommunications

51-200 employees

Used weekly for more than 2 years

Reviewed September 2025

IGTconsult.com

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent experience Easy to use, time saver, lowering our operating costs, all of our clients appreciate the service.

Cons:

Wished we had it earlier. Lowering our operating budget and functionality have always been top priority.

Reasons for switching to uContact

Net2 Phones more easy access, User friendly

Rosy G.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 6 months

Reviewed September 2025

Great product: Highly recommend!

After the initial learning curve of how to use it, the application is great. I like it's features, and the excellent customer service/support they provide!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that I get an email with a voicemail transcript as well as being able to listen to the voicemail. Their customer service/technical support is outstanding!

Cons:

It took me a while to learn how to get accustomed to application, and learn how to use it and make calls.

Yessika C.

Verified reviewer

Civic & Social Organization

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

Magnificent

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It easily adapts to the needs of the client or at least it was my experience, very easy to use and also has the support of the customer service team that provides a good service. It is simple to maintain and operate

Cons:

I do not have cons of the application for now

Vendor Response

Yessika, thank you very much for your comments about uContact! We're glad to learn you found our solution useful and easy to use.

Replied July 2020

Marco S.

Verified reviewer

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

very easy to use and train personnel in its use. We have all the callcenter under control.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.

Cons:

Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)

Vendor Response

Marco, thank you very much for your feedback!

Replied July 2020

Showing 1 - 10 of 81 Reviews

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