uContact 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

uContact

4.5

(81)

Pricing

Starting at $59.99 per month

About uContact

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%.

Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs.

This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions.

Jump to uContact and reinvent yourself.

uContact Screenshots

uContact Pricing and Plans

Starting price: $59.99 per month

Free Trial

Free Version

Basic

$59.99

per user, per month

No plan information available

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uContact Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of uContact
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tracking
Call Transfer
Call Whispering
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer Database
Customizable Reports
Email Management
FCC Compliance
FTC Compliance
Inbound Call Center
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Online Voice Transmission
Outbound Call Center
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Social Media Integration
Survey/Poll Management
Text to Speech
Video Conferencing
Voice Customization
Voice Mail
VoIP Connection
Workflow Management

uContact Integrations

Freshsales

monday.com

Pipedrive

HubSpot CRM

Zendesk Suite

Microsoft Teams

See all 10 integrations

uContact User Reviews

Overall Rating

4.5

Ratings Breakdown

60%

31%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.7

Functionality

4.5

Verified

Reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Reviewed June 2023

uContact x Net2Phone

uContact, by allowing our customer outreach via various channels to be centralized in one location, has greatly improved our Contact Center experience and made it possible to connect with many new and returning customers. As the company and uContact x Net2Phone continues to grow, I believe that we'll be able to accomplish many more feats as the years go by.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

uContact customization of not only the IVR but also forms, reports, bots, bot functionality, social media integration and database makes it one of the best telephony software out there. By giving the admin the ability to customize these aspects provides endless possibility of creativity to suit whatever cutomer needs may arise.

Cons:

Some additional tutorial and more indept breakdown of the Workflow would be an big pro.

Vendor Response

Great feedback. We appreciate it.

Replied June 2023

Shamika L.

Verified reviewer

Fund-Raising

51-200 employees

Used daily for less than 2 years

Reviewed June 2023

uContact Usage

When utilizing uContact there is little to no hassle, like any computer software there are occasional glitches however those can be quickly addressed, and the support team is always on standby, quick to respond.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate that it allows for contact with customers through various communication methods.

Cons:

The occasional glitches may be a bit inconvenient at times.

Vendor Response

Shamika, thank you very much for your comments about uContact!

Replied June 2023

Anis B.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Ucontact review - Abowen

Ratings Breakdown

Ease of use

Functionality

Pros:

Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.

Cons:

The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.

Vendor Response

Great feedback, Anis. We appreciate it.

Replied June 2020

Verified

Reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

A high quality, easy to use program that's a fantastic addition to our current workflow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.

Cons:

While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.

Vanesa C.

Used daily for more than 2 years

Review source

Reviewed April 2018

Great product and customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

Cons:

For now we have no cons.

Vendor Response

Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!

Replied July 2020

Juan Martin V.

Verified reviewer

Newspapers

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Excelent option for remote work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.

Cons:

The software is really good, don´t have any complains.

Vendor Response

Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier

Replied September 2020

Mauricy P.

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2016

The ideal solution for support of growth

Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Modern and flexible business form.

Cons:

None.

Vendor Response

Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!

Replied July 2020

Andres L.

Media Production

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2016

Great Experience

Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation. Pros As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections. Cons No. Advice to Buyers I would recommend this to any colleagues that are in need of a similar or flexible solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team and solution

Johann L.

Verified reviewer

Banking

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2016

Really good solution

We are having several issues with previous contact center solution providers until we start using uContact. The platform is used in several countries with very good results.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great support team

Cons:

Vendor Response

Johann, we're glad to learn you found uContact the perfect solution for your Contact Center. Thank you very much for your comments!

Replied July 2020

Jose L.

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2016

Complete, reliable and easy to use

I highly recommend uContact for any type of Contact Center. Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation. Pros The start up was very easy and the system is very user friendly and reliable. Cons N/A Advice to Buyers Great product!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The start up was very easy and the system is very user friendly and reliable.

Cons:

N/A

Showing 1 - 10 of 81 Reviews

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