VCC Live 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

VCC Live

4.7

(27)

Pricing

Starting at $60.00 per month

About VCC Live

VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more.

VCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered.

VCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications.

VCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.

VCC Live Screenshots

VCC Live Pricing and Plans

Starting price: $60.00 per month

Free Trial

Free Version

Standard

$60.00

per user, per month

Plan includes:

Automated E-Mails
Campaign Management
E-Mail Support
Internal Chat
Management
Outbound and Inbound Calls
Predictive Dialer
Reports and Statistics
Robinson List Handling
Telecommunications Services

Professional

$85.00

per user, per month

Plan includes:

API
Automated E-Mails
Automatic Machine Voice Detection
Campaign Management
Dashboards
E-Mail Support
Expanded Data
Handling
Intelligent IVR
Internal Chat

Multichannel

$105.00

per user, per month

Plan includes:

API
Automatic Machine Voice Detection
Campaign Management
Consultant
Customer Care Email Handling
Dashboards
Dynamic SMS & Email Templates
Expanded Data
Facebook Messenger Integration
Handling

Premium

Pricing available upon request

Plan includes:

API
Automatic Machine Voice Detection
Campaign Management
Consultant
Customer Care Email Handling
Dashboards
Dynamic SMS & Email Templates
Expanded Data
Facebook Messenger Integration
Handling

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VCC Live Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of VCC Live
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Call Center Management
Call Scheduling
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Customizable Reports
Email Management
FCC Compliance
FTC Compliance
Inbound Call Center
Interaction Tracking
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multiple Scripts
On-Demand Recording
Outbound Call Center
Phone Key Input
Predictive Dialer
Progressive Dialer
Quality Management
Reporting & Statistics
SMS Messaging
Social Media Integration
Survey/Poll Management
Text to Speech
Voice Customization
Voice Mail
VoIP Connection

VCC Live Integrations

Zapier

Worldpay for Enterprise

Salesforce Marketing Cloud

Adobe Commerce

VCC Live User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

26%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.7

Functionality

4.7

Tamas N.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Cons:

Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

Milan M.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Contact center of the financial institution

We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, intuitive user interface, lightning-fast support

Cons:

Setting up some functions is a bit more complicated, but technical support will always help here

Amber B.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2019

VCC review

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to learn and use in a call center setting.

Cons:

Connectivity is sometimes spotty and software can freeze or crash easily.

Antonio C.

Verified reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Excellent solution for distributed call center operations and home agents

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

Cons:

Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

Sarai Z.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed May 2018

Perfect call center solution, best customer care and technical support.

Simple to install, simple to use and get perfect experience and functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect.

Cons:

For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics.

Krisztina D.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed June 2018

We got exactly what we wanted.

We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

Cons:

We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

Bojan G.

Verified reviewer

Outsourcing/ Offshoring

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Great CRM software that does the job at a reasonable price with great customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use - both for the admin and agents Extensive reporting options Value for money Responsive customer service

Cons:

Line quality issues - not fault of the software Too many updates Overall the software has no issues, nothing more to add

ÁM

Ádám M.

Verified reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

The best software on the market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use, the helpdesk team very helpful. You can find everything in this software, what you need for a callcenter.

Cons:

Expensive software and sometimes you can experience server problems.

Attila D.

Financial Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

VCC Live Review

A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business. I would recommend it everyone still using on-premise solutions!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, easy to learn Always evolving, new functionalities add to business value More visibility in reports and monitoring than before Flexible compared to our previous system, highly customizable: Script editor is one of the best I've seen IVR editor is very ergonomical

Cons:

Does not always support business logic Some report interfaces miss some filters which would come handy in some cases Minor functionalities (on nice to have level) are missing, but will be developed, hopefully!

Verified

Reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

The most suitable telco tool for CCs ever