XCALLY 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

XCALLY

4.8

(130)

Pricing

Starting at €29.00 per month

About XCALLY

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.

Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications.

XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.

XCALLY Screenshots

XCALLY Pricing and Plans

Starting price: €29.00 per month

Free Trial

Free Version

Voice

€29.00

per month

No plan information available

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XCALLY Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of XCALLY
Activity Dashboard
Answering Machine Detection
API
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
Customizable Reports
Email Management
Inbound Call Center
Interaction Tracking
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Outbound Call Center
PBX
Performance Management
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Sentiment Analysis
SMS Messaging
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Video Conferencing
Voice Mail
VoIP
VoIP Connection
Workforce Management

XCALLY Integrations

Microsoft Teams

Freshsales

Plivo

Salesforce Sales Cloud

Dynamics 365

See all 25 integrations

XCALLY User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

15%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.7

Tom J.

Verified reviewer

Computer Software

Self-Employed

Used daily for more than 2 years

Review source

Reviewed October 2021

Best in class; value and flexibility for business agility

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dialer and the drag drop router are simple and efficient. Best in class value.

Cons:

There is nothing I don't like. The software and support are solid.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

Xcally easy to use and reliable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch

Cons:

Missing a multi tenant feature, that is the only thing other than that everything is great

Dean M.

51-200 employees

Used unspecified for less than 6 months

Review source

Reviewed August 2016

Feature rich application providing a single UI to call-centre agents for multiple input streams.

We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.

Roberto C.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Very Good Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A lot of functions very useful for our business

Cons:

Add more features to phonebar to improve agent functionality

Michele F.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Great value for money to manage top-notch customer service

I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Ease and simplicity of use (easy to train many CS reps) - Integration with Zendesk - Ability to manage multicountry easily - Reliability - Value for money

Cons:

- Not many

wan h.

Verified reviewer

Internet

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

XCally

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Work very well on Cloud based Services such AWS - Easy to install and scalable - User Friendly and solid client phonebar software - Asterisk based, therefore integration with any telco provider not an issue - Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.

Cons:

- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

Nouti T.

Verified reviewer

Computer Networking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

The best omni-channel software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on. The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Cons:

High possibility of personnalisation request skills on the software to create amazing things. It can be hard to start from nowhere with this kind of solution.

Yehoshua K.

Verified reviewer

Financial Services

Used daily for more than 2 years

Review source

Reviewed March 2018

An excellent fit for our support desk calling needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

Cons:

Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Omni-channel call center solution

Agents can easily move from different support channels without losing time and focusing on customer's requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics: out of the box available a wide collection of stats and the chance to customize and create new reports

Cons:

No automatic upgrade, it requires to be triggered via UI manually.

Reasons for choosing XCALLY

XCALLY provide a powerful PhoneBar for Windows clients, besides the WebRTC option and DeskPhone. This is really helpful in a heterogeneous working environment.