XCALLY 2026: Benefits, Features & Pricing

Wondering if XCALLY is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

XCALLY

4.8

(130)

Pricing

Starting at €29.00 per month

About XCALLY

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.

Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications.

XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.

XCALLY Screenshots

XCALLY Pricing and Plans

Starting price: €29.00 per month

Free Trial

Free Version

Voice

€29.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

XCALLY Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of XCALLY
Activity Dashboard
Answering Machine Detection
API
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Computer Telephony Integration
Customizable Reports
Email Management
Inbound Call Center
Interaction Tracking
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
Outbound Call Center
PBX
Performance Management
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Sentiment Analysis
SMS Messaging
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Video Conferencing
Voice Mail
VoIP
VoIP Connection
Workforce Management

XCALLY Integrations

Microsoft Teams

Freshsales

Plivo

Salesforce Sales Cloud

Dynamics 365

See all 25 integrations

XCALLY User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

15%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.7

Irfanudeen S.

Verified reviewer

E-Learning

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Good Dialler tool with decent features

I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.

Cons:

XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.

Reasons for switching to XCALLY

It is the institue decision

Miguel L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

The most cost effective Omnichannel Contact Center and Customer Experience tool

Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services.

Cons:

Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want.

Reasons for choosing XCALLY

XCALLY offered us the best relationship between cost and benefits but again the Openchannel capabilities open us the door for extensive integrations.

Reasons for switching to XCALLY

The openchannel concept of XCALLY is what triggered the switch. With XCALLY openchannel there is no limit on the integration possibilities.

Tom J.

Verified reviewer

Computer Software

Self-Employed

Used daily for more than 2 years

Review source

Reviewed October 2021

Best in class; value and flexibility for business agility

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dialer and the drag drop router are simple and efficient. Best in class value.

Cons:

There is nothing I don't like. The software and support are solid.

Simon K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2023

Easy to install, maintain and open to a lot of different integrations

Nice people, quick reaction to support-related issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Cons:

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

Reasons for choosing XCALLY

As a partner we were searching for a system that can easily b e adjusted to the different requirements of our customers

Janet S.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

XCally Contact Centre the Way of the future

Fast efficient and deliver

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Cons:

I can honestly say there was nothing I do not like

Reasons for choosing XCALLY

Service and Delivery Costing Easy of Use Easy of Implementation Uncomplicated licence model

Reasons for switching to XCALLY

Costing Easy of use More feature Less complicated licencing model

arcangelo c.

Verified reviewer

Information Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

The perfect software to manage multichannel !!

when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!

Cons:

The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

Reasons for choosing XCALLY

He convinced me immediately .... professionalism of the team, longevity of the product and last but not least the price .....

Reasons for switching to XCALLY

full multi-channel and additions to crm / erp

Amir K.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Best solution ever

No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use many telecom solution but xcally is perfect, easy to use and stable.

Cons:

All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

Reasons for switching to XCALLY

Best budget with better effency and more option going to many other channels what you need to hear better then that.

Ade G.

Verified reviewer

Banking

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Xcally is great

Xcally is a good app I used when I worked in the contact centre. It is used to pick calls from customers, check call history and monitor calls on the dashboard. It’s easy to setup too once you get access.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

Xcally has no cons really. It’s a perfect app for call centers and easy to use. Nothing bad about it to be honest.

Michaela L.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

great omnichannel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy installation. Fast support response. Reasonable price.

Cons:

Upgrade may bring some additional issues.

Numan K.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Innovative & Modern AI based Omni Channels Contact Center Solution.

I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and stable with great support.

Cons:

flexibility and great features. I like every inch of this application.

Showing 1 - 10 of 130 Reviews

See All Reviews