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Josh P.
Advisor, 7 years
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Updated January 6, 2026
Motadata ServiceOps vs OpsGenie: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$11.55
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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See all
Top Rated
Features
Features
Customizable Templates
5.0
Ticket Management
5.0
Alerts/Notifications
5.0
See All
Incident Reporting
4.86
Multi-Channel Communication
4.71
Mobile Alerts
4.67
See All
Integrations
See All
See All
Pros / Cons
- The platform offers robust features for data management and powerful analytics, enabling organizations to streamline their IT operations.
- The initial setup of Motadata ServiceOps can be complex and time-consuming, requiring a steep learning curve for new users.
Read more
- It’s a reliable and flexible incident management platform that helped improve our response times and on-call coordination.
- I am concerned about what the migration to Atlassian is going to do for the app and the integrations.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.3/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.3/ 5
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Functionality
4.5/ 5
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
