Ecotrak Facility Management Software 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ecotrak Facility Management Software

4.3

(22)

Pricing

Pricing available upon request

About Ecotrak Facility Management Software

Ecotrak is a top-rated platform designed to simplify facilities, asset and project management for multi-site businesses. Our cloud-based platform is increasing efficiency, reducing repair & maintenance spend and helping businesses grow & scale quickly. Learn more at ecotrak.com.

Ecotrak Facility Management Software Screenshots

Ecotrak Facility Management Software Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Ecotrak Facility Management Software Features

Popular features found in Facility Management
Alerts/Notifications
Calendar Management
Facility Scheduling
Inspection Management
Inventory Management
Maintenance Scheduling
Preventive Maintenance
Reporting/Analytics
Space Management
Vendor Management
Work Order Management
More features of Ecotrak Facility Management Software
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Asset Lifecycle Management
Asset Tracking
Barcoding/RFID
Billing & Invoicing
Commercial Properties
Contract/License Management
Customizable Reports
Data Import/Export
Document Management
Document Storage
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Asset Management
Fixed Asset Management
For Mechanical Equipment
For Schools
Historical Reporting
Inventory Tracking
Invoice Management
Job Management
Location Tracking
Maintenance Management
Multi-Location
Real-Time Data
Real-Time Notifications
Reporting & Statistics
Residential Properties
Scheduling
Service History
Status Tracking
Work Order Creation

Ecotrak Facility Management Software Integrations

Oracle Aconex

Ottimate

Restaurant365

Ecotrak Facility Management Software User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

32%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.6

Functionality

4.3

Marc S.

Verified reviewer

Food & Beverages

1001-5000 employees

Used daily for more than 2 years

Reviewed September 2021

Ecotrak and Del Taco

Since our beginning with Ecotrak, the facilities department has been able to gain more insight into the state of our locations. We can review trends with equipment and vendors to change what is needed to ensure we are progressing and traveling down the right path. We have the ability to create reports that aid us in our decision-making processes. We can more easily move from service request creation to invoice approval with the necessary information all in one platform. The system has enabled us to work closely with other departments and provide them the information they need from us with ease. We have been able to more efficiently help our field OP’s teams with their issues and get them resolved rapidly. All in all, we have become more efficient with this system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Ecotrak system has allowed us the ability to customize the platform to work for our needs and requirements and not the other way around. The adaptability of this platform allows us to not only enhance our processes but gives us the ability to change these processes when it is necessary with little effort.

Cons:

As with any software platform, there have been several glitches that have created more work for our department. That being said, the system has never inhibited our ability to ensure service for our locations.

Reasons for choosing Ecotrak Facility Management Software

It was determined, from what I have learned since being onboarded, that our department felt Ecotrak was the simplest platform for our OP's partners to manage and it was also customizable to our requirements.

Reasons for switching to Ecotrak Facility Management Software

I was not with Del Taco during the switch; however, I believe cost and visibility on WO's and vendors were the main issues.

Vendor Response

Hi Marc! Thank you for taking the time to write us a review. We truly value our partnership with you and Del Taco. I've communicated your review to the entire team. Your feedback is much appreciated. Thank you!

Replied September 2021

Steve P.

Verified reviewer

Hospitality

5001-10000 employees

Used weekly for more than 2 years

Reviewed August 2021

The best Facility Management Software on the market

Overall it has been a positive experience that has saved me tons of time and money. I've received some of the best support from Ecotrak.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ecotrak is incredibly valuable for my facilities and construction teams to place and track service requests. I've used several CMMS systems in my career and Ecotrak is the most operator friendly system. The system tracks facility equipment, service providers and spend across all my locations. Ecotrak helps me organize and manage over 1,000 work orders and locations a week. My service providers love working in the app and are not charged for using the system.

Cons:

My company took awhile to switch from Service Channel to Ecotrak however, the implementation team made it such an easy, seamless transition. I wish I would have made the switch sooner!

Reasons for choosing Ecotrak Facility Management Software

Ecotrak delivers the best value by far! Ecotrak is easier to use and is continuously improving the software. The reporting and analytics dashboard far exceeded our previous system. You receive the best support throughout the whole process and our operations team loves it! I highly recommend Ecotrak.

Reasons for switching to Ecotrak Facility Management Software

Our contract was up and we wanted to review the latest software.

Vendor Response

Hi Steve, Thank you so much for your review of Ecotrak! Nice to hear that your team and service providers are finding great value from Ecotrak. Excited to have you onboard!

Replied August 2021

Ann B.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Not what was advertised

Dismal, labor intensive, and now I am extremely angry that we are being told we must now pay per invoice for a system that was supposed to be free for vendors.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Well if it did what it is supposed to do, it would really be cool. I can completely understand the appeal of being able to track warranty information and keep track of your maintenance.

Cons:

Here is the big problem for customers using Ecotrak. For a service that is supposed to track warranty, it is too limited to be truly useful. You see, each vendor is only allowed to enter one warranty term. I guess there are some vendors who can offer a single warranty term for ALL the products they offer, but most vendors just can't. So here we are entering stuff into Ecotrak because our customer asked us to do so, and all of it is pretty much meaningless. Hey if we could enter in the correct warranty term for an item we sold them today, that would be so awesome, but no. Multiple items on the same invoice could each have different warranties you see. So all of this warranty tracking work is pretty much useless. Another big issue? The supposed labor savings are not as significant as advertised because now a lot of the labor has been delegated to vendors and to operations personnel who now must spend hours sitting at a desk typing stuff into Ecotrak instead of running the restaurants. For vendors, we must expend a LOT more labor to maintain the Ecotrak system. We have to train people to use Ecotrak. Most of our customers don't use Ecotrak thank goodness, but it is a pain that all Ecotrak invoices require special handling. Supporting Ecotrak also inhibits our own efforts to further automate our own processes. And now, as if all of this weren't bad enough now Ecotrak wants us to pay them $1 an invoice in return for all of this? Really?

Reasons for choosing Ecotrak Facility Management Software

My customer chose it, so it was forced upon me .

Vendor Response

Hi Ann, Thanks for reaching out to us and for your feedback. I'm sorry for your frustrations. We offer service provider support and training to help you and your team learn the system and be more efficient with your time. You can reach us at support@ecotrak.com or 888-219-0000. We can help answer any question or sign you up for a training. In terms of the service provider usage fee of $1 dollar, we have a list of all the benefits you get being an Ecotrak service provider listed here. https://ecotrak.com/serviceproviderusagefees/ We hope that helps! In the meantime, please don't hesitate to reach out to us with feedback or help. Thank you, Shawna

Replied January 2023

Peter S.

Verified reviewer

Restaurants

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

EcoTrak is a must have for Restaurants

I have used ServiceChannel and EcoTrak in my business life and EcoTrak has done a great job in creating a CMMS that tracks every item that you want databased. Priced so vendors are saddled with huge costs to invoice directly into Ecotrak like other systems.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

asset based system so you can track every piece of equipment in your locations and then data mine the costs and other aspects needed to meet Accountings needs for budgets and costs.

Cons:

Like any other computer based systems, EcoTrak does have system glitches that arise but they work quickly to resolve them.

Reasons for choosing Ecotrak Facility Management Software

EcoTrak was established with a system that did better tracking.

Reasons for switching to Ecotrak Facility Management Software

Cost was lower and the databasing of assets far better.

Vendor Response

Hi Peter, Thank you taking the time to leave a review for Ecotrak! We're glad to hear our software is helping you and your accounting department track your equipment. Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app. Have a great day!

Replied August 2021

Jason P.

Verified reviewer

Restaurants

501-1000 employees

Used daily for less than 6 months

Reviewed August 2021

Kura Sushi Review

My experience has been so great! The software is amazing and helps be run my department so much more efficiently and effectively. Your team is so amazing, helpful and AWESOME!!! [SENSITIVE CONTENT], has provided so much knowledge and support for my company and team. She is AMAZING! From the top down, everyone I've worked with and met, is wonderful and a pleasure to work with. Thank you for all your support and training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that this software gives you so many abilities to build and setup every part of facilities management. Its very simple to use and the processes are great. Being able to track work orders, invoices, assets, vendors, budgets, R&M, proposals, equipment, inventory and costs, is AMAZING!!! You guys have done an excellent job developing an amazing facilities management system.

Cons:

I feel the location/map piece of the vendor needs to be on there. Vendors need to have a radius that's within a mile of the check-in check-out of location/job. This is needed to hold them accountable for hours and locations. There is a lot of information and categories to this software, so its a lot to learn. Maybe can improve a little on the user friendly aspect. For some users, it is difficult and a lot to process.

Reasons for choosing Ecotrak Facility Management Software

Had just started before I came on-board.

Vendor Response

Hi Jason! Thank you for taking the time to write us a review. It makes me so happy to hear that you and Kura Sushi are enjoying using Ecotrak. We are currently working on the vendor piece of the software and can't wait to show you once it rolls out. Thank you for your honest feedback. It helps our product and teams improve. We are so lucky to have you as a customer. Thank you for your partnership. We appreciate you!

Replied August 2021

Dominic T.

Verified reviewer

Restaurants

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2021

Ecotrak In Review as a New User.

Overall I am happy with the software as a tool for managing our facility needs, and I appreciate that the team is open to listening to our specific needs. I really wish we didn't have system glitches almost every time they perform a system update though...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that I can customize my views for any of the fields. I like the way the dashboards are set up, and I also appreciate the search features. Lastly, I appreciate the fact that I could do anything on my phone that I can do on my laptop.

Cons:

I do not like the fact that whenever you are working on any other page besides page 1 and you perform a task it kicks you back to page one, and then you have to scroll all the way to the bottom of the page to get back to the page you were at...This is very annoying when you are approving invoices or working on ranking your vendors for a specifc location.

Reasons for switching to Ecotrak Facility Management Software

Although I was not around when the change was made, I was told it was a cost savings as well as a promise to give Rubio's a customized solution.

Vendor Response

Hi Dominic, Thanks for reviewing Ecotrak! This feedback is super helpful and has been communicated to our product team. We're so happy to hear that you are happy! We appreciate you and your business!

Replied August 2021

Elisa C.

Verified reviewer

Restaurants

1001-5000 employees

Used daily for less than 12 months

Reviewed October 2021

Ecotrack; Semi Great.. Semi Not Great

Overall, I have been excited to learn how to handle this software and lead our team-If I can so humbly do so. However, there are "waterfalls" or pathways that at times do not work and help or make sense to follow. I believe GREAT potential lies within this software for any company but must figure out how to make it work well for our companies needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. I love the capability to track items/ calls the way I can 2. Great overall options once you learn the software 3. Multiple windows can be open undersoftware

Cons:

1. I don't believe learning this software is easy to navigate or learn. 2. We need a Purchase order module 3. Some team members have not been great following up on our concerns 4. Too many windows or steps sometimes to accomplish needed tasks

Reasons for switching to Ecotrak Facility Management Software

Didn't decide-not on team

Vendor Response

Hi Elisa, Thank you so much for your feedback and review. It really helps us to improve our product development. We'd love to learn more and walk you through your challenges to help resolve some issues you may be having. Please reach out directly to me at shawna@ecotrak.com. Thank you, Shawna

Replied October 2021

mike t.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

not user friendly at all

If you re-set your password they send you a 1 time code. Enter the code and new password and you get an oops message because the OTP doesn't work. I'm no rocket scientist but Service Channel is user friendly, this site is a nightmare. Call customer service with questions and they don't have a clue. People are nice on the phone but it doesn't seem like they know the system either.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I don't like the software. It seems that they people who made the program were trying to get too fancy. As a vendor, I don't have all day to monkey around with added steps and questions. It should be easy to submit proposals and invoices but it's not. Too many features, dumb it down a little for guys like me.

Cons:

overkill with the steps needed to create a simple proposal or email.App doesn't work well at all, uploading pictures is time consuming, they ask too many questions. Just let me load the photos, why do I need to go thru a series of questions.

Reasons for switching to Ecotrak Facility Management Software

client did.

Vendor Response

Hi Mike, Thank you for your review. I've communicated your review with the team. From the service provider side, we're rolling out new feature to make it easier for our service providers. We also have some great training videos and support to assist you with working in Ecotrak.

Replied May 2022

Nicole K.

Verified reviewer

Hospitality

5001-10000 employees

Used daily for more than 2 years

Reviewed August 2021

Ectrak Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the way EcoTrak lets up set up vendors in the system so our managers can go in easily to pick a pre approved vendor and get work going as long is its within there work order budget limit.

Cons:

I think the initial set up of EcoTrak is a little overwhelming at first just do to how much we had to transferrer over but customer support was always ready and willing to jump on a call with us if needed.

Vendor Response

Hi Nicole, Thanks for your review! So happy that you are finding our software helpful in submitting work orders for your managers. We're happy that our support team was able to help you set up the system. Thank you for your business!

Replied August 2021

Jackie H.

Verified reviewer

Restaurants

1001-5000 employees

Used daily for less than 2 years

Reviewed August 2021

Great FM Software

Platform is really helping us keep facilities organized and giving our users a database of support teams available at all times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is easy to use from all aspects and is great at managing history of work, scheduling of work, and expenses. Different reporting option available help to make the program customizable for company needs.

Cons:

Some of the options for PM modules are limited. I would like to see the capability to selects the SP for PM as well as more detailed frequency options (instead of monthly, offer weekly options)

Vendor Response

Hi Jackie, I'm so glad you're finding Ecotrak both easy to use and helping keep your facilities organized. Thank you for your feedback! We have communicated it to our product team. This feedback helps us to continuously improve or software. Thanks again, Jackie!

Replied August 2021

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