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SapphireIMS

SapphireIMS 2026: Benefits, Features & Pricing

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  • User Interface
  • Popular Alternatives
  • Popular Comparisons
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

SapphireIMS
SapphireIMS
4.4
(65)

Pricing

Starting at $15.00 per month

About SapphireIMS

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting.

SapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal.

Users can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monitor infrastructure and applications. It offers integration with human resources, enterprise resource planning and LDAP services.

SapphireIMS is available in three versions: Professional, Enterprise and MSP. It is compatible with Windows, Android and iOS devices. Customer support is provided online, over the phone, via email and through a knowledge base.

Wondering if SapphireIMS is right for your organization?

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SapphireIMS User Interface

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3
4
5

SapphireIMS Pricing and Plans

Starting price: $15.00 per month
Free Trial
Free Version

Basic

$15.00

per user, per month

No plan information available

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    SapphireIMS Features

    • Popular features found in ITSM
      Access Controls/Permissions
      Activity Tracking
      Alerts/Escalation
      Alerts/Notifications
      Configuration Management
      Contract/License Management
      Knowledge Base Management
      Release Management
      Service Catalog
      Service Level Agreement (SLA) Management
      Support Ticket Management
    • More features of SapphireIMS
      Activity Dashboard
      API
      Asset Lifecycle Management
      Asset Tracking
      Audit Management
      Availability Management
      Capacity Management
      Change Management
      CMDB
      Compliance Management
      Compliance Tracking
      Cost Tracking
      Customer Support
      Dashboard Creation
      Data Import/Export
      Equipment Management
      Facility Management
      Help Desk Management
      Incident Management
      Inventory Management
      Inventory Tracking
      IT Asset Management
      IT Asset Tracking
      Maintenance Management
      Mobile Access
      Monitoring
      Parts Management
      Preventive Maintenance
      Problem Management
      Procurement Management
      Project Management
      Real-Time Notifications
      Remote Access/Control
      Reporting/Analytics
      Reporting & Statistics
      Requisition Management
      Scheduled/Automated Reports
      Self Service Portal
      Software License Management
      Supplier Management
      Surveys & Feedback
      Third-Party Integrations
      Warranty Tracking
      Work Order Management

    SapphireIMS Integrations

    SAP Business One
    SAP Business One

    SapphireIMS User Reviews

    Overall Rating

    4.4

    Ratings Breakdown

    5

    46%

    4

    46%

    3

    6%

    2

    2%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.4

    Value for money

    4.3

    Customer support

    4.2

    Functionality

    4.3

    RN
    Rohith N.

    Verified reviewer

    Textiles

    501-1000 employees

    Used daily for less than 2 years

    Review source

    Reviewed November 2023

    Review from Himatsingka Seide Ltd

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Asset Management, Service helpdesk, Incident management . Technical Support response is very good and resolves the issues in time.
    Cons:
    All features are good and user friendly .

    Read More

    AK
    Arvind K.

    Verified reviewer

    Financial Services

    10000+ employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2023

    Sapphire ITAM and ITSM

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    We have been using Sapphire ITAM and ITSM for last 4 years. After implementing Sapphire in our environment, we have improved our compliance and service.
    Cons:
    Nil

    Read More

    RM
    Rahish M.

    Verified reviewer

    Biotechnology

    501-1000 employees

    Used daily for less than 12 months

    Review source

    Reviewed December 2023

    Overall Good Some additional Features is required

    3

    Good, but need to improve Some additional features as compared to sodesk, manage engine application

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    Freandly customization feature in application where we can customize the application
    Cons:
    Implementation Support was not good every team asking for scope of project

    Reasons for choosing SapphireIMS

    We have taken multiple application trail

    Read More

    ks
    kalpesh s.

    Verified reviewer

    Banking

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2023

    SAPPHIRE IMS RELATED

    4

    VERY GOOD AND EASILY TO USE AND VERY GOOD SUPPORT TEAM

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    WE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY AND EASY TO USES VERY LITE SOFTWARE...
    Cons:
    AGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY.

    Read More

    NS
    Nagendra S.

    Verified reviewer

    Oil & Energy

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed January 2024

    Indian ITSM Product

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    ITSM Portfolio with customization according to business need.
    Cons:
    Dashboards customization flexibility by users are not available in simplified

    Read More

    VK
    Vikas K.

    Verified reviewer

    Health, Wellness and Fitness

    501-1000 employees

    Used daily for less than 2 years

    Review source

    Reviewed November 2021

    Sapphire - Inventory Needs

    4

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    1) Easy to manage Asset Inventory. 2) Easily can get cost of purchase Assets of last week/month/Year. 3) We can install software through Sapphire Agent in Laptops. (Windows) 4) Able to see the installed software list in laptops (Windows). 5) Easy to take remote of system . (Condition is Sapphire Agent Should be installed in system).
    Cons:
    In Ubuntu and Mac it shows all installed packages which include installed software also. In this when we want to check the installed software that time we see packages also.

    Read More

    JD
    Joseph D.

    Verified reviewer

    Pharmaceuticals

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed November 2023

    Good Product

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Asset Inventory management and history of the Asset.
    Cons:
    Customization and admin tools could be better

    Read More

    JT
    Jinesh T.

    Verified reviewer

    Information Technology and Services

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed January 2020

    I strongly recommend SapphireIMS as ServiceDesk tool

    5

    Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.
    Cons:
    Initial configuration is little bit complicated. But this part will be taken care by their technical team.

    Vendor Response

    Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

    Replied January 2020

    Read More

    PS
    Prasad S.

    Verified reviewer

    Financial Services

    5001-10000 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2023

    Good Support

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    New implementation and support for ServiceDesk

    Read More

    VR
    Vikas R.

    Verified reviewer

    Banking

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2023

    Very nice product

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    very nice product to handle end points inventory and tracking.
    Cons:
    very nice product to handle end points inventory and tracking.

    Read More

    Showing 1 - 10 of 65 Reviews
    See All Reviews

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