SapphireIMS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SapphireIMS

4.4

(65)

Pricing

Starting at $15.00 per month

About SapphireIMS

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting.

SapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal.

Users can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monitor infrastructure and applications. It offers integration with human resources, enterprise resource planning and LDAP services.

SapphireIMS is available in three versions: Professional, Enterprise and MSP. It is compatible with Windows, Android and iOS devices. Customer support is provided online, over the phone, via email and through a knowledge base.

SapphireIMS Screenshots

SapphireIMS Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

per user, per month

No plan information available

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SapphireIMS Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of SapphireIMS
Activity Dashboard
API
Asset Lifecycle Management
Asset Tracking
Audit Management
Availability Management
Capacity Management
Change Management
CMDB
Compliance Management
Compliance Tracking
Cost Tracking
Customer Support
Dashboard Creation
Data Import/Export
Equipment Management
Facility Management
Help Desk Management
Incident Management
Inventory Management
Inventory Tracking
IT Asset Management
IT Asset Tracking
Maintenance Management
Mobile Access
Monitoring
Parts Management
Preventive Maintenance
Problem Management
Procurement Management
Project Management
Real-Time Notifications
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Requisition Management
Scheduled/Automated Reports
Self Service Portal
Software License Management
Supplier Management
Surveys & Feedback
Third-Party Integrations
Warranty Tracking
Work Order Management

SapphireIMS Integrations

SAP Business One

SapphireIMS User Reviews

Overall Rating

4.4

Ratings Breakdown

46%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.2

Functionality

4.3

Rohith N.

Verified reviewer

Textiles

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Review from Himatsingka Seide Ltd

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Asset Management, Service helpdesk, Incident management . Technical Support response is very good and resolves the issues in time.

Cons:

All features are good and user friendly .

Arvind K.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Sapphire ITAM and ITSM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Sapphire ITAM and ITSM for last 4 years. After implementing Sapphire in our environment, we have improved our compliance and service.

Cons:

Nil

Rahish M.

Verified reviewer

Biotechnology

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2023

Overall Good Some additional Features is required

Good, but need to improve Some additional features as compared to sodesk, manage engine application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Freandly customization feature in application where we can customize the application

Cons:

Implementation Support was not good every team asking for scope of project

Reasons for choosing SapphireIMS

We have taken multiple application trail

kalpesh s.

Verified reviewer

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

SAPPHIRE IMS RELATED

VERY GOOD AND EASILY TO USE AND VERY GOOD SUPPORT TEAM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

WE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY AND EASY TO USES VERY LITE SOFTWARE...

Cons:

AGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY.

Nagendra S.

Verified reviewer

Oil & Energy

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Indian ITSM Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ITSM Portfolio with customization according to business need.

Cons:

Dashboards customization flexibility by users are not available in simplified

Vikas K.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Sapphire - Inventory Needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Easy to manage Asset Inventory. 2) Easily can get cost of purchase Assets of last week/month/Year. 3) We can install software through Sapphire Agent in Laptops. (Windows) 4) Able to see the installed software list in laptops (Windows). 5) Easy to take remote of system . (Condition is Sapphire Agent Should be installed in system).

Cons:

In Ubuntu and Mac it shows all installed packages which include installed software also. In this when we want to check the installed software that time we see packages also.

Joseph D.

Verified reviewer

Pharmaceuticals

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Good Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Asset Inventory management and history of the Asset.

Cons:

Customization and admin tools could be better

Jinesh T.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

I strongly recommend SapphireIMS as ServiceDesk tool

Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

Cons:

Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Vendor Response

Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Replied January 2020

Prasad S.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Good Support