SapphireIMS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SapphireIMS

4.4

(65)

Pricing

Starting at $15.00 per month

About SapphireIMS

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting.

SapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal.

Users can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monitor infrastructure and applications. It offers integration with human resources, enterprise resource planning and LDAP services.

SapphireIMS is available in three versions: Professional, Enterprise and MSP. It is compatible with Windows, Android and iOS devices. Customer support is provided online, over the phone, via email and through a knowledge base.

SapphireIMS Screenshots

SapphireIMS Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

per user, per month

No plan information available

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SapphireIMS Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of SapphireIMS
Activity Dashboard
API
Asset Lifecycle Management
Asset Tracking
Audit Management
Availability Management
Capacity Management
Change Management
CMDB
Compliance Management
Compliance Tracking
Cost Tracking
Customer Support
Dashboard Creation
Data Import/Export
Equipment Management
Facility Management
Help Desk Management
Incident Management
Inventory Management
Inventory Tracking
IT Asset Management
IT Asset Tracking
Maintenance Management
Mobile Access
Monitoring
Parts Management
Preventive Maintenance
Problem Management
Procurement Management
Project Management
Real-Time Notifications
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Requisition Management
Scheduled/Automated Reports
Self Service Portal
Software License Management
Supplier Management
Surveys & Feedback
Third-Party Integrations
Warranty Tracking
Work Order Management

SapphireIMS Integrations

SAP Business One

SapphireIMS User Reviews

Overall Rating

4.4

Ratings Breakdown

46%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.2

Functionality

4.3

Paresh V.

Verified reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for more than 2 years

Reviewed August 2025

Powerful, Scalable ITAM & ITSM Platform for Enterprise-Wide Visibility

Our journey with SapphireIMS has been extremely positive. It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights. The implementation and support teams have been proactive, collaborative, and deeply committed to our success. It’s a platform that continues to evolve alongside our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SapphireIMS has been a game-changer for us. The platform’s ability to unify ITAM and ITSM operations across all our group companies has brought considerable visibility and consistency. Its configurability, scalability, and intuitive interface truly stood out, helping us streamline complex workflows with ease.

Cons:

Given the scale and diversity of our ecosystem, some custom configurations required thoughtful planning, but the SapphireIMS team was highly responsive and worked closely with us to ensure smooth alignment across all entities.

Listin S.

Verified reviewer

Construction

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Flexibility and Ease of use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very customizable and can be moulded to meet our Business needs.

Cons:

Patch Management Solution which has a lot of manual configurations compared to SCCM

Reasons for choosing SapphireIMS

Flexibility and ease of customization. Also, price point was a big decider.

Reasons for switching to SapphireIMS

Wanted a solution which has the complete ITSM suite

Jiju A.

Verified reviewer

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Good software

Im using this product since 2016 and this is good product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All modules are excellent and very easy to use and our system administration is also come to easy manage

Cons:

All modules are excellent and very easy to use and our system administration is also come to easy manage

Ajit N.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Reviewed September 2025

Improved Uptime with Help Desk Automation

Implementing SapphireIMS at Hughes has allowed us to strengthen the governance and management of our service operations for our central and field force teams. The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The help desk provided complete visibility and control over operations, including our field force. Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams. ITIL-based modules ensured standardized, reliable service delivery, while reporting and analytics offered valuable performance insights with potential for more executive-friendly dashboards.

Cons:

Nothing in particular. The solution has addressed all needs effectively and continues to perform well.

Abdul K.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Reviewed September 2025

A Comprehensive IT Solution That Streamlined Our Operations

At Edelweiss, SapphireIMS has played a pivotal role in transforming how we manage IT. With the Log IT tool at the core, the platform integrates a wide array of our processes into a single seamless system. This has not only streamlined our workflows but also strengthened compliance, security, and visibility across the organization. The solution has proven to be reliable, scalable, and well-aligned with our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking. Its ability to unify these diverse functions has improved efficiency and reduced manual overhead. We also appreciate the proactive support from the SapphireIMS team, who ensured smooth deployment and continue to help us get the best out of the solution.

Cons:

Introducing a unified tool across departments required some internal change management. However, the end result has been far better alignment and collaboration between teams.

Ankit C.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for more than 2 years

Reviewed August 2025

Efficient, Customizable, and Reliable ITSM + ITAM Platform

Our experience with SapphireIMS has been positive. It's helped streamline our IT operations, improve ticket resolution time, and offered better visibility into our asset lifecycle. The implementation and support teams have been proactive and great to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impressive part of SapphireIMS has been its flexibility across both ITSM and ITAM modules. The platform is highly configurable and aligns well with our internal workflows.

Cons:

There’s a slight learning curve initially, but the support team has been very responsive and helpful in guiding us through.

Reasons for choosing SapphireIMS

Due to support and limitation on features

Krunal S.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Reviewed September 2025

Stability with reliability..

Using it from 2017 and closing all my Audit points in terms of ITSM as well as ITAM. Support is regularly available. Happy with product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easiness in using and stability of product. Able.yo co figure easily as well as make changes in flow as and when required.

Cons:

Nothing as such. Had few issues but support team was thetre to support. So nothing to complain as major point.

Paramesh M.

Verified reviewer

Automotive

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Sapphire IMS is a good product i can suggest to any Company

Patch Management, is very effective to our business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IT Automation it makes easy to complete the task in time

Cons:

Multiple Active Directory Server integration for failover is challenge

Om P.

Verified reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Good product with easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is good product for assets management , help desk and many more features.

Cons:

nothing every things are good in this product.

Ankit j.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

its been 3 good years with Sapphire IMS, post sale support , tailor made approach are the key.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

post sale support. customize as per enterprise need. ITIL compliant real time availability various reports to fit the need value for money

Cons:

Configuring rules for software compliance and getting meaningful reports out of it is a challenge.

Showing 1 - 10 of 65 Reviews

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SapphireIMS 2026: Benefits, Features & Pricing

Overview

About SapphireIMS

SapphireIMS Screenshots

SapphireIMS Pricing and Plans

SapphireIMS Features

SapphireIMS Integrations

SapphireIMS User Reviews

SapphireIMS Popular Comparisons

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