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Josh P.
Advisor, 7 years

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Updated January 29, 2026
Tidio vs ChatBot: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$24.17
per month
$50.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Performance Metrics
5.0
Offline Form
4.89
Lead Capture
4.84
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Autoresponders
4.71
Natural Language Processing
4.50
Chatbot
4.42
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Integrations
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Pros / Cons
- We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
- Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
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- One of the best features is that you give it your webpage and it learns everything it can about your services and products and can answer queastions all day even when you are not avaliable.
- Chatbots can struggle with complex queries, in which can lead to inaccurate results or responses.
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Ease-of-Use
4.7/ 5
4.7/ 5
Value for Money
4.5/ 5
4.5/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.5/ 5
Functionality
4.6/ 5
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad