CenturyLink vs Site24x7: Which is best for you?

They also outsource their customer service to a call-house/call-houses in India - more than half the time I needed help, someone with a heavy Indian accent answered my calls, and while they need and deserve jobs, it's really important that a companies support team can be understood by their customers, especially when tension/frustration/etc can be involved easily.

However, if it ever went down then the time it took to contact, connect with and get any type of resolution was very difficult.

Most liked thing about the product is its advanced features which helps us providing a accurate good reporting and analytics, Comprehensive all-in-one monitoring such as servers, applications, network devices, cloud and end-user monitoring via single dashboard.

Also, the alerting can be a double-edged sword; if you don't spend significant time fine-tuning your thresholds early on, you’ll get hit with a "storm" of individual notifications for a single incident instead of one consolidated report.