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InvGate Service Management vs Zendesk Suite: Which is best for you?
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Features
- The interface could be a bit more customizable, and I wish there were more integrations with third-party tools.
- InvGate Service Management delivers an effortless and credible services to clients and companies.
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.
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Recommendations
