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Nextiva Contact Center vs Amazon Connect: Which is best for you?
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Pricing available upon request
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Features
- extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more.
- While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find their Nextiva / NextOS Voice portal is a little confusing when it comes to trying to figure out where a phone number or extension is hidden.
- We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.
- It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.
in the comparison
in the comparison
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