Kapture CX vs Zendesk Suite: Which is best for you?

Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage.

At times, the tool does not feel very user friendly.

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.