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Zendesk Suite vs Freshdesk: Which is best for you?
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Features
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- I disliked that Zendesk was too reliant on email integration, forcing me to sift through many different threads, often duplicates, to find records of past support conversations.
- Freshdesk offers an intuitive, all-in-one customer support platform that helps teams manage tickets efficiently, automate workflows, and deliver faster, more consistent customer service.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
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Recommendations
