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Zendesk Suite vs LabiDesk

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Updated February 19, 2026

Zendesk Suite vs LabiDesk: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$39.00

per month

$79.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Customer History
4.76
Real-Time Updates
4.75
Search/Filter
4.73
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Real-Time Chat
4.60
Customizable Branding
4.56
Multi-Channel Communication
4.33
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Integrations
Aha!
Aha!
Akita
Akita
Ameyo
Ameyo
See All
See All
Pros / Cons
  • Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
  • They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.
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  • With this product, I got less expensive help desk service and also the possibility of providing tutorials to customers and being there for them when they need help.
  • you need redesign UX/UI (important), i not like color with font in app.
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Ease-of-Use
Highest performing feature
in the comparison
4.3/ 5
4.2/ 5
Value for Money
4.2/ 5
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.3/ 5
4.2/ 5
Functionality
Highest performing feature
in the comparison
4.4/ 5
4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
N/A
Advisor
  Recommendations
12 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad