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Zendesk Suite vs Amazon Connect: Which is best for you?
per month
Pricing available upon request
and Demo
Features
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.
- We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.
- It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.
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Recommendations
