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Zendesk Suite vs Giva: Which is best for you?
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Features
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.
- GIVA is a useful tool that enables request tracking, reporting, and efficient process flow across our large organization (5K plus employees).
- Before Giva, we relied on emails and manual ticket sorting, leading to delays and confusion.
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Recommendations
