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Josh P.
Advisor, 7 years

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Updated February 4, 2026
ServiceNow vs Atera: Which is best for you?
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Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$100.00
per month
$129.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Project Management
4.67
IT Asset Management
4.63
Issue Auditing
4.57
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Problem Management
5.0
For MSPs
4.82
Real-Time Updates
4.82
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Integrations
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Pros / Cons
- The ability to automate workflows, track incidents, and manage changes in a structured and auditable way really improves operational efficiency.
- One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying.
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- The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine.
- To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline.
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Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Functionality
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad