ServiceNow vs Vivantio: Which is best for you?

The ability to automate workflows, track incidents, and manage changes in a structured and auditable way really improves operational efficiency.

One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying.

Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines.

Sometimes it hangs and lags the computer