Squaretalk vs Calabrio ONE: Which is best for you?

squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently.

Before switching, managing agent workflows and call distribution was chaotic—we used different systems that didn’t communicate well, and supervisors had to constantly intervene.

It allows us to create custom dashboards, reports, and visualizations to help our teams better understand their performance and data.

Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms.