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Josh P.
Advisor, 7 years
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Updated December 20, 2025
VICIdial vs Calabrio ONE: Which is best for you?
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Advice from pros
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$400.00
per month
$295.00
one time
Free Trial
Free Version
Screenshots
and Demo
and Demo
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See all
Top Rated
Features
Features
Call Routing
4.86
Automatic Call Distribution
4.82
Call Recording
4.80
See All
Performance Management
4.95
Skills Tracking
4.90
Variable Workforce
4.88
See All
Integrations
See All
See All
Pros / Cons
- It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center.
- I might sound a bit harsh but no mobile app?
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- It allows us to create custom dashboards, reports, and visualizations to help our teams better understand their performance and data.
- Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms.
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Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Value for Money
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.4/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2022
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
