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Josh P.
Advisor, 7 years
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Updated December 20, 2025
uContact vs Calabrio ONE: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$59.99
per month
$295.00
one time
Free Trial
Free Version
Screenshots
and Demo
and Demo
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See all
Top Rated
Features
Features
Caller ID
4.89
Call Tracking
4.67
Alerts/Notifications
4.67
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Performance Management
4.95
Skills Tracking
4.90
Variable Workforce
4.88
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Integrations
See All
See All
Pros / Cons
- Its system makes call management smooth and well-organized, improving our team's efficiency and ensuring fast service.
- The only downside is with the calls; sometimes after a period of time, we have to wait before making more calls, but after that, there’s no problem.
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- It allows us to create custom dashboards, reports, and visualizations to help our teams better understand their performance and data.
- Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms.
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Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Value for Money
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.4/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
