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Josh P.
Advisor, 7 years
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Updated February 4, 2026
Zoho Desk vs Raiseaticket: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$9.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
SSL Security
4.88
Issue Tracking
4.71
Chat/Messaging
4.71
See All
Ticket Management
4.84
Service Level Agreement (SLA) Management
4.72
Self Service Portal
4.61
See All
Integrations
See All
See All
Pros / Cons
- Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics.
- There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow.
Read more
- With raiseaticket, we were able to offer our customers a very seamless and easy to use ticketing system.
- It's only in english language and API are missing.
Read more
Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.5/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Functionality
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2023
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
