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Jane vs Therasoft Online: Which is best for you?
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Features
- Consistently incredible customer service. When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do.
- We have had some problems with the virtual appointment features within the app, often finding that we are missing sound or video on one end or the other.
- It also felt like the company cared to try to address issues that would increase therapist ability to provide comprehensive, inclusive services.
- Communication was poor during the data loss (as one example there was no formal recognition that there would ultimately be no data retrieval, we just had to assume that and fix it ourselves) and there was no effort to recompense clients for the company error.
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Recommendations
