Ameyo 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ameyo

4.2

(100)

Pricing

Pricing available upon request

About Ameyo

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.

Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.

The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.

Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.

Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.

Ameyo Screenshots

Ameyo Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Ameyo Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Ameyo
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Autoresponders
Blended Call Center
Calendar Management
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Customer History
Customizable Fields
Customizable Reports
Data Import/Export
Data Management
Email Management
Email Templates
Inbound Call Center
Inbox Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Manual Dialer
Meeting Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Outbound Call Center
Performance Management
Predictive Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting & Statistics
SMS Messaging
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Management
Text to Speech
Third-Party Integrations
Video Conferencing
Voice Mail
VoIP
VoIP Connection
Workflow Management

Ameyo Integrations

Freshdesk

SugarCRM

Salesforce Sales Cloud

Zendesk Suite

Zoho CRM

Ameyo User Reviews

Overall Rating

4.2

Ratings Breakdown

42%

39%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

3.9

Customer support

3.8

Functionality

4.0

Pedro L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

Great solution for Call centers

Ratings Breakdown

Ease of use

Functionality

Pros:

It's indeed one of the best on the market

Cons:

They should find more ways to use AI into their system

Suresh t.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed April 2022

Best one - Call centre management

The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Cons:

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Reasons for choosing Ameyo

I have compared with 11 vendors and found this is best in all ways.

Reasons for switching to Ameyo

Not user friendly, Not effective support.

Jeffrey M.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used unspecified for more than 2 years

Review source

Reviewed February 2020

Review on AMEYO Dialer and Omni Solution

The product help us in meeting our daily productivity thru the dialer capability

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

Customizable, efficient, user-friendly and secured

Cons:

Voice recording conversion and archival, IVR blasting

Verified

Reviewer

Logistics and Supply Chain

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Ameyo-One of the best call management tool

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Cons:

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

Reasons for choosing Ameyo

Cost effectiveness over a large number of agents

shaik M.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Best Cloud Telephony Services

Really good and enjoying the service integration with Salesforce to process business transacion.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy,very convient and integrate with other softwards like Salesforce

Cons:

Call recordings and url genration which is offen not happening

Reasons for switching to Ameyo

Integration with salesforce and click to call option

Virendra G.

Verified reviewer

Retail

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Ameyo Experience

Very Bad, 1. Bad customer support, 70% issues never resolved on 1st call 2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Cons:

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Reasons for choosing Ameyo

Ameyo promised to provide multiple features at reasonable rates, the deal was cracked with agreement on commercials.

Vishnu B.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

Over-commitment and Under Performance

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Cons:

1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Reasons for choosing Ameyo

Because they committed that their product is going to solve all our problems.

Reasons for switching to Ameyo

Because of instability issues and poor support

Junaid A.

Verified reviewer

Education Management

10000+ employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Ameyo: Excellence in calling

I've had an exceptionally positive experience with Ameyo calling software in admission calling. Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. The platform's automation capabilities, real-time reporting, and customizable workflows have increased our call volumes, improved applicant engagement, and streamlined our admissions process. The following are the some key points which i like the most: • Efficient automation and call routing • Intuitive interface for easy adoption • Robust reporting and analytics • Seamless integration with existing CRM and databases

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would rate it 10 on 10 as i am working in a prestigious institute and we are using this software for admission calling so Ameyo Calling Software has transformed our admission calling process! Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management.

Cons:

There are no cons but sometimes latency in call landing happens but that's so rare.

Pooja D.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Best dialer to connect customer and very easy to learn

Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort, call recordings use for audits and help to proving training to sales team to improve performance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort

Cons:

Nothing, all the featured are world class, once of the best dialer in calling industry

Jagrati G.

Verified reviewer

Education Management