Chatlayer 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Chatlayer

4.4

(5)

Pricing

Starting at €499.00 per month

About Chatlayer

Chatlayer is an AI platform that lets users build voice and chatbots with no coding required, Users can automate processes and personally connect with customers across multiple channels. This platform offers features such as chatbot templates, analytics, and integrations.

Chatlayer Screenshots

Chatlayer Pricing and Plans

Starting price: €499.00 per month

Free Trial

Free Version

Basic

€499.00

per month

No plan information available

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Chatlayer Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Chatlayer
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Autoresponders
Campaign Management
Collaboration Tools
Communication Management
Configurable Workflow
Content Creation
CRM
Customer History
Customizable Branding
Customizable Templates
Data Import/Export
Deployment Management
Drag & Drop
Email Automation
Engagement Tracking
Event Triggered Actions
Feedback Management
For Developers
For No-Code Development
Human Handover
Integrations Management
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Natural Language Processing
Performance Metrics
Pre-Built Modules
Reporting/Analytics
Reporting & Statistics
Sentiment Analysis
Social Media Integration
Surveys & Feedback
Template Management
Third-Party Integrations
Visual Analytics
Visual Modeling
Workflow Management

Chatlayer Integrations

Hootsuite

Salesforce Platform

Sparkcentral

Workplace from Meta

RingCentral Engage Digital

Meta for Business

See all 9 integrations

Chatlayer User Reviews

Overall Rating

4.4

Ratings Breakdown

40%

60%

Secondary Ratings

Ease of Use

4.2

Value for money

4.5

Customer support

5.0

Functionality

3.8

Have you used Chatlayer and would like to share your experience with others?

Verified

Reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2022

working with chatlayer

Overall our experience with chatlayer is positive as we are successfully collaborating now for more than 3 years. by now we have established a concrete methodology that allow us to involve our business owners in the implementation phase and the hand over process is smooth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

+easy to understand interface that helps non expert people to quickly come on board on chatbots project +helpdesk is responding very fast +robustness of the created chatbots +easy customisation of the created dialogues

Cons:

- i believe that the integration of many languages should be smoother. - i would expect more automation in the creation of chatbot material (expressions etc)

Reasons for choosing Chatlayer

it had a more easy to understand platform interface

Ivan W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed June 2022

Review

Mostly automation of customer support centers. We have automated a good part of many of them and saved them a lot of time that would have been wasted on boring tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to start building flows and bots. It's quite intuitive and easy to work with even though it can handle quite some complexity.

Cons:

The UX could be better. Building flows takes a lot of time of copy pasting bot dialog names and changing child parent relationships manually. Dragging and dropping would make it a lot easier. The train tab could be better (most common difficulty for clients when they handle a bot themselves and where the bot loses most quality). Analytics

Reasons for switching to Chatlayer

Chatlayer was easier to work with / more intuitive. We have great relationships with the team which makes it eaasier to build & deploy. 2-3 years ago there wasn't much difference in platforms in terms of functionality.

Gilberto M.

Verified reviewer

E-Learning

501-1000 employees

Used daily for less than 12 months

Reviewed July 2022

Great tool for analysis

Ratings Breakdown

Ease of use

Functionality

Pros:

The process of creating and updating a chatbot is simple and intuitive. There is a lot of flexibility with no code. It is also flexible and allows us to use code whenever the solution required is too specific and that process is simple to implement too.

Cons:

The monitoring and reporting features are close to non existent within Chatlayer. It's impossible to get categories within Chatlayer to unearth not understood messages specifically and to export these to consume in other tools

Casper v.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed July 2022

Chatlayer conversational AI platform, a plug & play solution for all sizes and industries

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatlayer delivers a platform with great ease of use! It's CMS is a truly no code/low code self explanatory environment. Dividing different functionalities; Analytics, NLP, Bot dialogs and further functionalities. And allowing easy connectivity across different output channels and back-end systems.

Cons:

Although many data insights are provided some features could be optimized providing further in-depth actionable insights.

Naz H.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed June 2022

Where have you been all my life!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favourite feature is the action recorder. This makes it almost idiot-proof to set up automation. CL will record your behaviour and mimic this! I wish I had started on Cheat Layer sooner, it's brilliant and a massive time saver.

Cons:

There is a big learning curve, so I don't see myself using this tool to its full advantage for at least a year.

Showing 1 - 5 of 5 Reviews