Emotive 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Emotive

4.3

(106)

FrontRunner 2026

Pricing

Pricing available upon request

About Emotive

Emotive is a mobile and SMS marketing solution that helps businesses streamline processes related to customer segmentation, conversation automation, campaign monitoring, and more from within a unified platform. It allows staff members to build subscriber lists by collecting customer email and phone numbers through pop-up sign-up forms, whilst maintaining compliance with CCPA, TCPA, and CTIA guidelines.

Emotive enables team members to configure personalized conversation flows to automatically manage two-way communications based on pre-defined triggers. It lets marketing professionals create segments and send broadcast messages to manage promotions, product releases, launch sales, and cross-selling opportunities. Additionally, with the built-in dashboard, supervisors can gain insights into campaign performance, conversation rates, click-through rates, new subscribers, and more.

Emotive enables organizations to integrate the platform with several third-party solutions, such as Zapier, Zendesk, WooCommerce, MailChimp, BigCmmerce, Slack, Shopify, Magento, and more. Pricing is available on request and support is extended via documentation, live chat, phone, and email.

Emotive Screenshots

Emotive Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Emotive Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Emotive
API
Audience Targeting
Automated Responses
Campaign Management
Chatbot
CRM
Customer Segmentation
Human Handover
Live Chat
Mass Texting
Mobile Access
Mobile Alerts
One-to-One Messaging
Product Recommendations
Real-time Conversations
SMS Marketing
SMS Messaging
Templates

Emotive Integrations

Zendesk Suite

WooCommerce

Zapier

Slack

Shopify

Mailchimp

See all 10 integrations

Emotive User Reviews

Overall Rating

4.3

Ratings Breakdown

72%

13%

12%

Secondary Ratings

Ease of Use

4.4

Value for money

4.0

Customer support

4.3

Functionality

4.2

Matt S.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Customer Centric SMS Experiences

I really appreciate the custom and hands on approach to working on engaging the customer through SMS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.

Cons:

Nothing worthy of note. Although their support is off seas, they are always available to help.

Laura M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed March 2025

Don't launch your SMS campaigns anywhere but on Emotive!

We have recommended Emotive to many clients to help launch their SMS program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is super easy to use Emotive's tool to build SMS campaigns. The interface is fun to work in. Replying to conversations is streamlined and I can get through it quickly while still servicing the customer with a response. The best part of Emotive is their team - they are always there for you to call on for text copy help and platform help. They are always responsive and seems like they love their job with Emotive.

Cons:

I have tried to think of a con about Emotive and I cannot come up with one!

Reasons for choosing Emotive

Emotive was easy to get started with and the team was very present vs. others where it seemed like they had a good sales force but harder implementation.

John P.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Get Everything In Writing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I cannot in good conscience provide any positive outlook as their customer service and billing practices overshadow anything good.

Cons:

First of all, they bill on a quarterly basis, which for a small business is a lot of money to commit up front. the reason for this negative review (which I have never previously taken the time to do for any company).... We consolidated our sms with our email partner (Klaviyo) to both save money and eliminate duplicating efforts. I had a conversation with one of their reps, [SENSITIVE CONTENT], prior to the final quarterly billing to see if they would accommodate our desire to cut our Emotive ties since we had moved sms to Klaviyo. Over what seemed to be a very gracious and fruitful conversation, he confirmed that he would accommodate our request and that we would no longer be billed. I took him on his word and failed (my bad) to follow up in writing. They, of course, since they had a credit card on file with them, charged me the $1,200 for the next quarter. When I reached out to [SENSITIVE CONTENT] to rectify the situation, he said that we never discussed this and to refer to the email he sent (which doesn't exist - I had cc'd support at Emotive so he was doing his best CMA dance). And repeated follow-ups with customer service were futile, and [SENSITIVE CONTENT] has since ghosted me, never returning another email. He is a chiseler. If you do decide to work with them, my advice: don't sign a long-term agreement and make sure you get everything in writing. You're dealing with a duplicitous organization.

Trevor A.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Increase your ROI w/ Conversational Messaging by Emotive

Emotive consistently generates a 35X ROI each and every month for my clients. Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to interact and speak to a real person via SMS. A lot of SMS services allow for broadcast messaging (a la email blasts), but Emotive's approach is a bit different which allows for your shoppers to actually respond to any message you send. This generates a new level of engagement and gives your brand a chance to make a happy customer, each and every time. The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way they handle SMS messaging for e-commerce storefronts. The pricing is also a huge pro!

Cons:

Nothing not to like. The service works, their staff is super responsive, and once you learn about conversational messaging, you will see what I'm talking about!

Reasons for choosing Emotive

We chose Emotive because of the low cost!

Reasons for switching to Emotive

We saw what a difference conversational messaging could do for our clients.

Derek R.

Verified reviewer

Sporting Goods

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed August 2024

Emotive SMS

Emotive has made it very easy to reach out to our SMS list with great segmenting options, awesome support (who will even write your texts for you), & an intuitive user interface. When Emotive created its own pop-up for gathering phone numbers and email addresses from customers, JC and the support team took care of the entire migration for us. This is definitely a good option for businesses using SMS marketing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Emotive has a good support team for SMS. They helped us migrate over to their native pop-up, answered questions, and wrote 1st drafts of text messages for us.

Cons:

On the Attribution side it would sometimes take weeks to get responses to questions. However, if you're only using them for SMS, the support team there is great.

Reasons for switching to Emotive

Attentive was very costly. Mostly we switched to Emotive because we also wanted to try their Attribution tool as well.

Trevor L.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Best SMS platform out there!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Emotive is by far my favorite SMS platform...and I have tried them all! They have an incredible integration with Shopify that allows us to seamlessly collect leads from popups and push them into our Shopify. Their UI is so easy to use and they have tons of templates that you can pull from. They also have a great Slack community where you can connect with other users and get helpful tips and tricks. The list goes on and on with this company. I can't suggest them enough!!

Cons:

None - it's by far the best product for SMS out there!

Reasons for switching to Emotive

Emotive offered to match pricing and had a better UI for 2-way messaging

Megan U.

Verified reviewer

Cosmetics

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed August 2024

Game changer

Overall, Emotive has been instrumental in increasing my bottom line with virtually no time involved! [sensitive content hidden] are easily accessible for support and ad creating during my busy seasons.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ROI is high, easy to use, great support and when my business is in high season, [sensitive content hidden] (my assigned copywriter) has my back. She is so good at capturing the voice and brand of glō as well as checking in to see if I need her to create broadcasts. The investment seems high at $200+/mo but with each sms blast, the return is rarely less than $1-2k

Cons:

Creating segments is tricky for me! As a business owner, I’d rather spend my time in the lab and in front of customers so I rarely take the time to figure out how to create segments. Despite my tech challenges, I can always lean on the Emotive support team to create these segments for me.

Reasons for choosing Emotive

Customer service and support with Emotive was a big selling point

Megan E.

Verified reviewer

Retail

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed August 2024

Highly Recommend

I highly recommend Emotive for anyone looking for a dependable and efficient SMS marketing solution. They have consistently delivered great results for us, making them an invaluable part of our marketing efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been partnering with Emotive for our SMS marketing needs for several years now, and our experience has been nothing short of exceptional. Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy with minimal effort required on our end. Their platform works efficiently in the background, allowing us to focus on other aspects of our business while they handle our SMS campaigns with precision. The ease of management and the outstanding support from their team have made our collaboration smooth and productive.

Cons:

I really don't have any cons about Emotive at this time.

Reasons for choosing Emotive

They proved to be the best option of the two, and their sales team was very nice and easy to work with.

John L.

Verified reviewer

Food & Beverages

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed June 2024

5/5 Stars for Emotive

Emotive was exactly what we were looking for in an SMS platform. It's a high-touch experience and they provide plenty of resources to help you succeed, between their onboarding specialists, customer success managers, and copywriters. It's a sophisticated platform and has been driving big signup and sales numbers for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Two-way messaging. Cost-matching with competitors. Easy testing before sending out campaigns. Follow-up messages.

Cons:

There is so much to learn on the platform that it's going to take our team a while to know how to fully utilize what is available

Reasons for choosing Emotive

N/A - it was the only one since we had heard great things about it

Reasons for switching to Emotive

Emotive is a more sophisticated and well-built-out platform for SMS. Klaviyo is more of a check-box. We wanted to start advancing our SMS program, so it was time to make the switch.

Shae J.

Verified reviewer

Apparel & Fashion

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed June 2024

Emotive is the helpful SMS service we have needed all along

Everything has been incredible. We have recommended it to friends. Everything is very user friendly and there is so much help, which I tend to need!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love how helpful employees are. Previously it was hard for us to come in contact with those we worked with at our previous company. Everyone goes above and beyond to help!

Cons:

No complaints at all with emotive! We love it.

Reasons for switching to Emotive

Pricing- much more affordable. After making the switch, I realized how much help we were not being provided.

Showing 1 - 10 of 106 Reviews

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