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Freshchat vs Freshdesk: Which is best for you?
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Features
- The ability to set up automated responses helps free up time immensely, and focus on other tasks.
- One thing I didn't like about Freshchat was the limited reporting and analytics capabilities. While the platform provided basic metrics, such as response times and customer satisfaction ratings, I found it lacking in terms of more in-depth insights and analytics.
- We needed a basic helpdesk system for a furniture retail back office, and Freshdesk was a good fit for creating tickets, assigning them to resources, and tracking them to resolution.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
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Recommendations
