Freshchat vs Slack: Which is best for you?

The ability to set up automated responses helps free up time immensely, and focus on other tasks.

One thing I didn't like about Freshchat was the limited reporting and analytics capabilities. While the platform provided basic metrics, such as response times and customer satisfaction ratings, I found it lacking in terms of more in-depth insights and analytics.

It allows for sharing of documents, links, doing a hurdle, and screen sharing and all those other essential things important in a semi professional environment.

I hate it when I receive a call and I don't have my earphones connected. If I answer the call directly, I find that many times the earphones are not recognized, and usually I need to restart Slack to make my earphones recognizable. When you have an important call, that sucks.