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Customer Communications Management Software

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Kimoby

Overview
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Kimoby 2026: Benefits, Features & Pricing

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Wondering if Kimoby is right for your organization?

Our Customer Communications Management Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Kimoby
Kimoby
5.0
(22)

Pricing

Starting at $349.00 per month

About Kimoby

Kimoby is a leading cloud-based communication platform that offers business service departments a real-time mobile messaging and marketing communication system to streamline operations and improve communication. Kimoby’s Business Instant Messaging is the solution you need to do more with less, save time, increase revenue opportunities, and take the customer service experience to another level.

Kimoby seamlessly integrates into your company’s CMS to leverage the data you already have and create tailored customer experiences. Whether you’re a dealership that wants to save time by automating appointment reminders, a bike shop wishing to promote an end-of-season sale, or a human resource department trying to contact deskless workers, Kimoby offers countless opportunities to reach the right person at the right time.

Kimoby’s Business Instant Messaging is not your average texting solution. It boasts countless features, like instant marketing campaigns to send targeted offers, the option to send multimedia files, the possibility of automating repetitive tasks like appointment reminders and rescheduling, and even sending mobile payment requests so that customers can settle their invoices...

 on-the-go. Staff love using Kimoby because it gives them all the information they need at their fingertips, which helps them get on with their work faster. And, since communication between staff and customers is all in one spot, nothing is lost, and customers are never left hanging. Kimoby gives the team the tools to answer customers quicker and provide exceptional, instant, and personalized service that people have come to expect today. Kimoby is essential for all service departments to stay competitive in today’s fast-past world. Today’s economy is mobile, direct, instant, personal, convenient, and intuitive. Does your company measure up? Upgrade today with Kimoby.

Kimoby Screenshots

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Kimoby Pricing and Plans

Starting price: $349.00 per month
Free Trial
Free Version

Basic

$349.00

flat rate, per month

No plan information available

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    Kimoby Features

    • Popular features found in Customer Communications Management
      Batch Communications
      Chat/Messaging
      Customer Database
      Interaction Tracking
      Multi-Channel Communication
    • More features of Kimoby
      2-Way Messaging
      Activity Dashboard
      Activity Tracking
      Alerts/Notifications
      API
      Appointment Management
      Appointment Scheduling
      Audience Targeting
      Automated Responses
      Autoresponders
      Billing & Invoicing
      Campaign Analytics
      Campaign Management
      Campaign Planning
      Campaign Scheduling
      Campaign Segmentation
      Collaboration Tools
      Communication Management
      Contact Database
      Contact Management
      Customer History
      Customer Segmentation
      Customer Service Analytics
      Customizable Branding
      Customizable Fields
      Customizable Templates
      Data Import/Export
      Data Security
      Event Triggered Actions
      Inbox Management
      Mass Texting
      Mobile Alerts
      Mobile Payments
      Multi-Campaign
      Multi-Channel Marketing
      Multi-Language
      One-to-One Messaging
      Personalization
      Real-Time Analytics
      Real-time Conversations
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Real-Time Updates
      Reminders
      Reporting/Analytics
      Reporting & Statistics
      Scheduled Messaging
      SMS Marketing
      SMS Messaging
      Social Media Integration
      Surveys & Feedback
      Template Management
      Third-Party Integrations
      Unified Communications

    Kimoby Integrations

    Autosoft DMS
    Autosoft DMS
    CDK Global
    CDK Global
    Dealertrack DMS
    Dealertrack DMS
    PBS Systems
    PBS Systems
    Hunter
    Hunter

    Kimoby User Reviews

    Overall Rating

    5.0

    Ratings Breakdown

    5

    95%

    4

    5%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    5.0

    Value for money

    4.7

    Customer support

    4.9

    Functionality

    5.0

    Have you used Kimoby and would like to share your experience with others?

    RM

    Ron M.

    Verified reviewer

    Transportation/ Trucking/ Railroad

    51-200 employees

    Used daily for less than 2 years

    Reviewed July 2021

    So glad we installed Kimoby prior to Covid-19 lockdowns!

    5

    Very simple to use, stable platform that has not let us down

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It's so intuitive, there is almost no learning curve.
    Cons:
    No issues I can think of, it has been a great experience

    Reasons for choosing Kimoby

    Ease of integration with our DMS and the rock solid reviews from other dealers

    Vendor Response

    Hi Ron, Thank you so much for the review! Glad to hear that Kimoby was a valuable asset to your business during the trying times we went through. All the best, The Kimoby team

    Replied July 2021

    Read More

    JB

    Joan B.

    Verified reviewer

    Automotive

    51-200 employees

    Used daily for more than 2 years

    Reviewed July 2021

    Work Smarter not Harder

    5

    It has made life a lot easier, letting customers know when there vehicle is ready for pick.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Ease of using the the product, for payments, appointment bookings
    Cons:
    nothing I can think off the top of my head and i have not heard of staff not happy with the product

    Reasons for choosing Kimoby

    It was the one that was least confusing and easy to use

    Vendor Response

    Hi Joan, Thank you for your review! Kimoby is all about helping teams work smarter. Thrilled to hear that we're hitting the mark! All the best, The Kimoby team

    Replied July 2021

    Read More

    JS

    Jessica S.

    Verified reviewer

    Construction

    51-200 employees

    Used daily for less than 6 months

    Review source

    Reviewed March 2022

    Depends what you need it for

    4

    Ratings Breakdown

    5
    Ease of use
    3
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    We liked that it was very easy to use and set up, and can send things out automatically/scheduled
    Cons:
    We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless

    Read More

    IN

    Irene N.

    Verified reviewer

    Construction

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2024

    Customer Communications Management Tool with Content Marketing Capabilities

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Kimoby automates the entire process of marketing which saves time. Customer communication is also at breeze for 24/7 with Kimoby.
    Cons:
    Kimoby does all what I yearn for on my end. Keep it up!.

    Read More

    TB

    Tyler B.

    Verified reviewer

    Automotive

    51-200 employees

    Used daily for more than 2 years

    Reviewed July 2021

    Love using Kimoby daily and easy to teach to staff

    5

    Instant communication with customers instead of having to wait for them to get a voicemail to respond

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    How easy it was for every member to learn to use multiple functions of Kimoby in less than a day
    Cons:
    Not being on a DMS to have a seamless transition with our client base. Having to load our own appointment lists every day.

    Reasons for choosing Kimoby

    Far more options and user friendly

    Vendor Response

    Hi Tyler, Thank you for your review! We'd love to help you avoid the manual appointment import and it's possible that there's already an integration for your DMS on Kimoby's integration ecosystem. Please reach out to your Customer Success Manager and we'll be happy to assist you in getting set up. All the best, The Kimoby team

    Replied July 2021

    Read More

    KS

    Klaudia S.

    Verified reviewer

    Automotive

    501-1000 employees

    Used daily for more than 2 years

    Reviewed August 2021

    Amazing product.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Kimoby is very easy to use, with fantastic support. Great integration with the systems we use.
    Cons:
    Would love to see a 2 way integration with other software's, i.e. CDK.

    Read More

    AE

    Al E.

    Verified reviewer

    Automotive

    11-50 employees

    Used daily for more than 2 years

    Reviewed July 2021

    How i rate Kimoby

    5

    It sure cuts time from our employees to do other things i like it when i can see that morning who confirmed their appointment for the day

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    What i like about this software is the ease to use it. it has cut cost by automatically remind customers of their appointments let them know when they are due for service. allows us to get payment. communicate when their vehicle is done, i can go on for a while.
    Cons:
    I honestly can`t think of anything i dislike about the product.

    Vendor Response

    Hi Al, Thank you for your review! We're happy to hear that Kimoby has had an impact on your bottom line and freed up your employees' time for higher-value tasks. All the best, The Kimoby team

    Replied July 2021

    Read More

    TW

    Tim W.

    Verified reviewer

    Automotive

    51-200 employees

    Used daily for more than 2 years

    Reviewed July 2021

    Great Product

    5

    With Kimoby we were able to automate some of our tasks, which allows more time to be spent where it is needed.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Software easy to navigate, setting up new users is easy. If you need assistance, a Kimoby representative helps you right away. Verses some systems you actually talk to a real person.
    Cons:
    Would like more reporting, would be nice if we could see if the customer actually came to the store and purchased any product.

    Vendor Response

    Hi Tim, Thank you for your review! Providing the best customer support is deeply ingrained in Kimoby's DNA :) All the best, The Kimoby team

    Replied July 2021

    Read More

    MK

    MARCO K.

    Verified reviewer

    Automotive

    201-500 employees

    Used daily for more than 2 years

    Reviewed August 2021

    EFFICIENT TOOL

    5

    GREAT EXPERIENCE

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    INSTANT BACK AND FORTH COMMUNICATION COMPARED TO EMAILING, PICTURES AND VIDEO ATTACHMENTS ARE GREAT WHEN THE CUSTOMER IS DESCRIBING AN ISSUE ON HIS CAR.
    Cons:
    I WOULD LIKED IT IF THERE IS COURSES IN PLACE TO HAVE US UTILIZE THE SYSTEM TO ITS LIMITS THAT IT OFFERS

    Vendor Response

    Hi Marco, Thank you for your review! We are currently working on a video series that will provide educational content on how to use Kimoboby to excel at Business Instant Messaging. Follow us on LinkedIn to get updates on when these come out. All the best, The Kimoby team

    Replied August 2021

    Read More

    PL

    Paul L.

    Verified reviewer

    Automotive

    51-200 employees

    Used daily for more than 2 years

    Reviewed July 2021

    Solid product fair price

    5

    it has been fabulous

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The level of support is fantastic, any issues are resolved quickly. Their team listens to suggestions for improvements
    Cons:
    have not found any reasons to complain about this software

    Reasons for switching to Kimoby

    Kimoby was a better platform, meets and exceeds CASL

    Vendor Response

    Hi Paul, Thank you for highlighting the awesome work of our customer success team! All the best, The Kimoby team

    Replied July 2021

    Read More

    Showing 1 - 10 of 22 Reviews
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