ClassPass 2026: Benefits, Features & Pricing

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ClassPass

4.2

(16)

Pricing

Pricing available upon request

About ClassPass

ClassPass is an app that allows users to access and book fitness classes, beauty appointments, and much more. Users can purchase credits via the app to use when booking classes or appointments. This solution can also be used by employers with corporate wellness programs. Companies can use a personalized dashboard to track engagement with ClassPass, such as the total number of enrolled employees, total classes completed, and more.

ClassPass Screenshots

ClassPass Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

ClassPass Features

Popular features found in Corporate Wellness
Employee Portal
Goal Setting/Tracking
Health Monitoring
Incentive Management
Program Management
More features of ClassPass
Activity Dashboard
Mobile Access
Reporting & Statistics

ClassPass User Reviews

Overall Rating

4.2

Ratings Breakdown

63%

19%

13%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

3.5

Functionality

4.3

Shannen S.

Verified reviewer

Design

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed September 2023

Great variety and flexibility but could use better UX

I love using Classpass but it could definitely improve its user-friendliness. E.g. use history-based prediction to send reminders to book, or even auto-book multiple classes in advance, integrate with Google Calendar.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Lots of classes on offer - I wish Classpass would go global! It's a godsend when on holiday. Customer service is also tip top - I always receive excellent support!

Cons:

Search function needs to be improved - I can only search by studio and not class. I would also like to see my favourite classes on the dashboard so I can book with one tap, instead of having to scroll through the studio's schedule. Would be super if there could be a push reminder to rebook next week's class as soon as the booking window opens.

Lance C.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed January 2025

Win-win for both businesses and customers

Love discovering new businesses near me with ClassPass. Provides businesses the ability to vary prices based on demand and time of day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to try many studios at a discounted price, as well as some services

Cons:

Wish there were more businesses using it

Kelsey S.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

ClassPass is a frustrating platform and costs you way too much for what you get

Such a rip off. Horrible Customer Service. Frustrating beyond belief to try and work with the chat AI bot. Never are you actually talking to a person and even if you do get through, their response is just sending the link to the rules on cancellations and fees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There truly are no pros for ClassPass. I've used it for almost 7 years and I am officially head up and cancelling indefinitely.

Cons:

Horrible customer service. Will never make an exception if you need to cancel a class and will charge you the late fee. No matter the reason. The quality of classes have gone so down over the years.

Verified

Reviewer

Design

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed November 2022

Classpass is a great way explore different studios and try new workouts!

Been using classpass for several years. It's the perfect solution to my fitness needs. Love all the features and allows me to try various studios according to my locations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy access to class schedule and studio info. Mobile feature allows effortless booking process. Discounted class points on new studios. The app itself is super easy to use. Love to be able find classes by location and time.

Cons:

Needs better online classes and video library. Perhaps discounts on multiple class packages with single studios.

Verified

Reviewer

Aviation & Aerospace

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Great way to try out new places and for travel

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I travel a lot for work and I appreciate the extensive network of gyms and classes available through ClassPass. I don't belong directly to a gym at home because I am on the road too much, but I found class pass to be a very economical and useful way to attend classes and gyms in different cities. The application is easy to use for class sign up and I've never had issues. Through my work I have access to a competitor product called gympass. I have found ClassPass to be superior.

Cons:

You'll need to make a decision about which tier to join in order to maximize the value you're getting for your money. This can take some trial and error. Still far better than my situation than joining a gym directly.

Heather P.

Verified reviewer

Consumer Services

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed November 2024

Not for the small business

A rollercoaster. I really don't think it's helpful for studios especially smaller single location studios

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the ability to help promote our business and reach other groups.

Cons:

I do not like how they pay out, they do not accurately help with filling empty spots. The algorithm is very off and they keep clients from paying directly.

Vance W.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

Great exposure for boutique studios

Customer support can definitely improve, at least for the partner studios.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ClassPass has enormous reach and a huge database of users. ClassPass has helped our studio grow and survive during the pandemic.

Cons:

The dynamic class credits algorithm is sometimes hard to understand. Sometimes empty classes can cost so many credits it end up becoming empty while some other popular classes are bookable with just a few credits.

Ipshita Pauline S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed July 2022

Not always very easy to find classes on the app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

useful to have a centralized app to book online classes in different locations. Great to have it work all over the worls

Cons:

The geolocaliation does not always work very well and it was not easy to undersand how many credits are left how many have been used, what is the expiry date.