Ameyo 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ameyo

4.2

(100)

Pricing

Pricing available upon request

About Ameyo

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.

Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.

The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.

Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.

Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.

Ameyo Screenshots

Ameyo Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Ameyo Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Ameyo
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Autoresponders
Blended Call Center
Calendar Management
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Customer History
Customizable Fields
Customizable Reports
Data Import/Export
Data Management
Email Management
Email Templates
Inbound Call Center
Inbox Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Manual Dialer
Meeting Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Outbound Call Center
Performance Management
Predictive Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting & Statistics
SMS Messaging
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Management
Text to Speech
Third-Party Integrations
Video Conferencing
Voice Mail
VoIP
VoIP Connection
Workflow Management

Ameyo Integrations

Freshdesk

SugarCRM

Salesforce Sales Cloud

Zendesk Suite

Zoho CRM

Ameyo User Reviews

Overall Rating

4.2

Ratings Breakdown

42%

39%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

3.9

Customer support

3.8

Functionality

4.0

Pedro L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

Great solution for Call centers

Ratings Breakdown

Ease of use

Functionality

Pros:

It's indeed one of the best on the market

Cons:

They should find more ways to use AI into their system

Vipul K.

Verified reviewer

Internet

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2022

Overall Feedback

The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved. I will be raising the complaint soon for them

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pricing, easy and quick deployement of the overall product.

Cons:

The tool has been the same for years now, the user interface can be better.

Reasons for choosing Ameyo

Better pricing features and customize deployments

Jeffrey M.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used unspecified for more than 2 years

Review source

Reviewed February 2020

Review on AMEYO Dialer and Omni Solution

The product help us in meeting our daily productivity thru the dialer capability

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

Customizable, efficient, user-friendly and secured

Cons:

Voice recording conversion and archival, IVR blasting

Ramnarendran S.

Verified reviewer

Transportation/ Trucking/ Railroad

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed April 2022

Suggestions

Good But needs some time to test it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good Product by still underr testing for Call Center

Cons:

No Configuration Back-Up. Autodialer not available.

Reasons for choosing Ameyo

To verify the features to suit our requirements

Ashley S.

Verified reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Review From Savaari

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.

Cons:

don't have any yet with the latest software update :)

Gajendra S.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Feedback from Ameyo

Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.

Cons:

Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Ameyo and Its benefits

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost and process friendly is the major reason

Cons:

Connectivity is the only issue that we face

Reasons for choosing Ameyo

Cost and process friendly

Mohit S.

Verified reviewer

Research

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Review for Ameyo

We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Cons:

I find no difficulty in using this product as continuously used it for many years.

Manish A.

Verified reviewer

Media Production

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed March 2022

One stop for solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software comes with a complete suite for your customer services needs, this is the best thing I like about ameyo, this provides and ends end visibility and also avoid the hassle of integrating any third-party software

Cons:

Not come up with anything so far, there are some features like chat which I am yet to explore