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Kommo vs Kylas Sales CRM: Which is best for you?

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Features
- The Kommo CRM Api and the dev ecosystem, i can easily implement the functionalities of my system trought kommo, the SLA are relly descent and the documentation to implement and integrate troght my own system are really good.
- Sometimes the support team doesn’t speak the same language as you, which can make communication a bit challenging, especially when the issue is more detailed or specific. When a problem is more complex, they usually open a ticket, and in those cases the resolution can take quite a long time.
- We can track each lead’s journey from first contact to close, convert leads into deals, and view everything in a structured sales pipeline — very helpful for clarity and organisation.
- This is not a CRM, it is only a reporting tool, with a beautiful display for the status and stage of projects. But this tool cannot be called CRM, not designed for the people to work and maintain the records and plan on how to improve the customer.
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Recommendations